• Primary on-site IT technician for regional distribution center of 300+ employees• Provide on-site, remote, and phone support for hardware, software, and networking• Liaise with network team to provide on-site troubleshooting of data center• Create and setup user profiles on new and replacement hardware• Program, troubleshoot, inventory, and liaise with vendors to maintain Zebra RFID devices and printers

• Windows, ThinLinux, and ThinOS operating system administration• Create accounts and manage permissions in Active Directory• Install software using AppV and FSLogix through Active Directory and Azure AD• Administration of physical and virtual desktops, mobile endpoints, and thin clients• Resolve issues deskside, over the phone, and using remote desktop access• Identify, resolve, and prevent technical problems affecting computer systems• Respond to calls and ServiceNow tickets to resolve issues within SLA• Install and set up new user physical and virtual desktops

•Image, ship, track, and inventory computer systems to facilitate Windows 10 migration•Setup, repair, image, and replace equipment for deployment•Facilitate all users having a point of contact after system changes•Reach out to end users to facilitate hardware needs and returns

•Windows operating system administration•Manage user equipment, user accounts and access in Active Directory•Provide technical support and training for 180+ employees•Image, setup, and update PCs with standardized software•Train users on existing and emerging systems, software, and hardware usage•Respond to trouble calls remotely and in person•Perform inventory and maintenance of computer related equipment•Maintain ink and toner stock for inkjet and laser printers and enterprise copier•Install and configure DVR security system hardware and software

•Manage 25 ninth to twelfth grade students in a classroom environment•Teach mechanical drafting and AutoCAD usage and standards•Instruct students in variety of technological principles, practices, and fields•Teach 130+ students per year principles of technology, engineering, and design•Engage students in hands on technology experiments to enhance understanding

•Input initialization data and database information into field artillery computer systems•Prepared work area to include cabling, installation, digital and analog communications•Trained 12 incoming personnel on proper standards, operation, maintenance, and techniques required to safely and effectively perform the job•Coordinated tasks with personnel in related job fields to establish digital and analog communication; secure, establish, and maintain area of operations; and perform fire missions

•Maintained, serviced, and logged service on vehicles and equipment valued at $7.5 million•Coordinating with a team, decreased daily preparation time needed by 160%•Responded to requests and worked to resolve issues while maintaining positive diplomatic relations with Afghan police force•Acted as intermediate between Afghan police and US military forces

•Collected and documented data in a timely, organized manner.•Gathered, compiled, interpreted, filtered, and organized data•Prepared verbal and written reports to present to supervisors•Recommended courses of action based on information gathered•Acted as assistant manager to 5 person team