Moruf Ogunbiyi Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

• Overseeing a diverse range of customer requests that demand meticulous attention to detail and typically fall outside the purview of Customer Service Representatives due to metric constraints. Responsibilities encompass tasks such as image review, payment research, dispute resolution, fine dismissals, account updates, and order fulfillment• Engaging in communication with rental companies to appropriately reallocate toll violations in accordance with Illinois Tollway regulations and policies• Provided training to other customer service agents on additional roles and responsibilities that qualify them to become special project agents• Processing and Resolving Simple Cases, Emailed and Mailed disputes• Navigating between three or more systems and tools to assist and service customers • Updating Customer accounts (Regular and Fleet I-PASS account) with accuracy and adequately documenting Phone inquiries.

United States

• Assisting and Guiding Customer in accessing their I-PASS/ Pay by Plate Account online• Updating Customer accounts with accuracy and adequately documenting Phone inquiries.• Utilizing the tollway application that immediately processes credit card payments to accounts while speaking with the customer • Open, Split and Close Customer I-PASS accounts in accordance with training guidelines• Empathizing and Prioritizing escalated disputes according to the Illinois tollway regulations and Policies• Maintaining up- to-date knowledge of the Illinois tollway regulations and Policies

Skokie, Illinois, United States

• Create daily staffing reports, monitor employee performance and submit weekly reports to management• Generating and updating reports.• Ordering supplies and scheduling office equipment maintenance. • Preparing presentations.• Routing calls to accurate department/ person.• Managing Paperwork and Filling.

Oyo, Nigeria

System Analysis, database design and development

Lagos, Nigeria

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: BUCC (Babcock University Computer Club )

Education record