Mosa Sehloho Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Johannesburg Area, South Africa

Melrose Arch Precinct

Duties & Responsibilities Answering all reservations calls and assisting with GUESTS enquiries Upselling of the property utilising the Wexler’s script Quote rates according to the Hotels rate strategy Input all reservations on the Opera system. Send confirmations via email/fax to GUESTs Furnishing all relevant GUESTS / CLIENTS with pro-forma invoices where required Managing all reservations which come through the central reservations system (CRS/eRes/MARSHA/ORS) Ensure correct GUEST profiles & billing information reflects on Opera Follow up on prepayments, credit card details, travel agent vouchers in order to secure reservations timeously Dealing with all correspondence and/or communications with regards to the above Ensure that the information reflected on billing documentation is correct Ensure that the relevant reservations are linked correctly to the appropriate profiles as to ensure smooth transition of departures/direct billing Maintaining GUEST history records as well as VIP profile list Adhere to the laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates Effective filing of GUEST correspondence Complete follow through of no-show and late cancellation charges Ensures that GUESTS history is updated and acted upon accordingly Ensure that the Standard Operating Procedures manual is maintained and used effectively Co-operate and co-ordinate TEAM work with other departments

• Dealing with all incoming enquiries regarding accommodation & conference accommodation availability, rates, etc, as well as taking, processing and confirming these reservations. • Dealing with all written correspondence or communications with regards to the above. • Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters, or pro-forma invoices. • Furnishing all relevant GUESTS / agents with pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates. • Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera. • Maintaining GUEST history records • Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates. • Effective filing & carrying out of additional duties, as requested. • Assisting with all group and banqueting related enquiries

Bloemfontein Area, South Africa

 Welcome and register GUESTS upon arrival Allocate rooms Deal with GUEST queries and requests and arrange assistance as necessary Prepare GUEST folio and check GUEST out upon departure Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, etc Take GUEST reservations and deal with booking enquiries Complete various aspects of Front Office administration as directed Operate Property Management System: OPERA

Bloemfontein Area, South Africa

Receptionist,WaitressCookRoom AttendantBanqueting Assistant

Diploma In Hospitality Management, Hospitality Administration/Management

Hospitality Management Diploma, Hospitality Administration/Management