Managing digital transformation projects from conception through to execution, I ensure timely delivery, resource management, and budget adherence while keeping stakeholders engaged and informed.

Dynamic and results-driven professional with expertise in digital sales and marketing strategies. With a strong focus on driving revenue growth, I specialize in utilizing digital tools and platforms to enhance brand visibility, generate leads, and boost sales performance. My experience spans across digital marketing campaigns, social media management, SEO, and content creation, enabling businesses to reach their target audience effectively.

• Conduct research to identify new markets, customer needs, and industry trends.• Analyze competitors and assess the market landscape.• Identify potential clients through networking, cold calling, and other outreach methods.• Address client needs and concerns to ensure satisfaction and retention.• Negotiate contracts and pricing with clients.• Identify and cultivate partnerships with other companies, suppliers, or stakeholders.• Attend industry events, conferences, and networking opportunities to promote the company.

• Worked on a small, fast-paced team that facilitates interactions with both e-commerce and retail customers. My role has always been heavily involved with sales, customer care and operations.• Identify and implement customer acquisition strategies, such as SEO, paid advertising (PPC), affiliate marketing, and influencer partnerships, to increase website traffic and attract new customers.• Create and manage email marketing campaigns to nurture leads, retain customers, and drive repeat purchases.• Identify opportunities for partnerships with complementary businesses, influencers, or affiliates to expand the customer base.• Explore opportunities for expanding eCommerce operations into new markets or regions.

• Overseeing front desk operations, handling guest inquiries and concerns, ensuring check-in/check-outprocesses run smoothly, and maintaining a high standard of customer satisfaction.

• Providing administrative support to ensure efficient operation of the office.

• Inviting vendor applications, collecting vendor data, screening the applications, running due diligence on the vendors, and signing the Vendor Contract/Master Services Agreement (MSA).

• Conduct market research and competitive analysis to identify trends, opportunities, and areas for improvement.• Develop comprehensive digital marketing plans, including strategies for SEO, content marketing, email marketing, social media, paid advertising (PPC), and more.• Monitor and manage online reviews and mentions to maintain a positive online reputation.

• Perform roles in collections, insurance claim, payment posting and medical billing for US based doctors and hospitals.

• Cultivating and maintaining positive relationships between the company and its customers.• Overseeing customer service operations, managing customer feedback, resolving issues, and ensuringoverall customer satisfaction.• Shadow managers in different departments to gain a comprehensive understanding of how various functions within the company operate. This includes sales, marketing, finance, logistics, and customer service• Tasked with collecting and analyzing data related to sales, inventory, customer feedback, or market trends to provide insights for decision-making.• Interacting with customers, both in-person or online, to understand their needs and concerns and to gather feedback on products and services.• Learned how to analyze financial statements, budgets, and cost-control measures to contribute to financial decision-making.• Building professional relationships within the company and industry, attending industry events, and engaging in networking opportunities.