Mustafa Mosallem Email & Phone Number

Cairo, Eg

Cairo, Egypt

Cairo Governorate, Egypt

 Implemented and maintained Sophos XG firewall in an active-passive configuration, securing user activities, mail servers, and websites. Administered Sophos XG Firewall and created firewall policies as per organizational requirements. Designed and implemented VMware environment, migrating services from physical servers to VM. Deployed and managed Microsoft Exchange Server 2019 environment, customizing settings to align with company needs. Managed a network of 7 Domain Controller servers, resolving replication issues and conducting regular maintenance. Deployed VEEAM backup and replication server, establishing backup policies to safeguard critical data. Implemented and maintained Kaspersky Endpoint server, configuring user policies to meet organizational security standards. Developed and managed disaster recovery plans for Oracle databases, Oracle Servers, Exchange Server, Domain Controllers, File Server and other critical systems, ensuring business continuity in emergencies. Designed and executed architecture for disaster recovery site in Alexandria, enhancing resilience and availability. Managed Cisco switches, routers, and access points, optimizing network performance and security. Experience with virtualization (e.g. Hyper-V,ESXI, VMWare, Ovirt …. etc.) Monitored and maintained all installed servers, systems, networks, and infrastructure, ensuring optimal performance and availability. Coordinated with vendors and managed IT spare parts store to ensure continuous operations and timely resolution of issues. Established and met internal SLAs through strategic planning and execution. Implemented High Availability solutions for virtual machines, achieving zero downtime. Administered data center operations, maintaining the highest standards of availability and security. Led the development, management, design, and production coordination of the SAMA Finance Website.

Cairo, Egypt

 Website management, design and production coordination Responsible for developing and managing the project plan and working with project teams to execute on plans Responsible for the coordination of the support and enhancement activities for dozens of consumers facing artist websites and e-commerce stores Monitor day-to-day activities of the project team and ensure work is progressing as planned. Work with project team and be actively involved in all aspects of the work Manage schedules, budgets, assets, and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon. Effectively and efficiently plan and prioritize all resources working across project(s) based on scope of work and project goals Actively monitor project risks and scope creep to identify potential problems and proactively identify solutions to address them in advance Continuously manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback

Giza Governorate, Egypt

 Design, install and configure servers, network devices and firewalls. Install and configure computer hardware, software, systems, networks, printers and scanners. Administering Windows 2008 Servers, Microsoft Remote Desktop Services. Proactively manage and maintain server, network and firewall systems. Managing stocks of equipment, consumables and other supplies. Administer and support core Microsoft and VMware technologies. Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment. Define and document best practices and support procedures. Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance. Maintain inventory and asset configuration documentation. Assist with hardware, firewall, Cameras, telecom and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies. Carry out special tasks at Management's direction. Interact with customers and staff at the technical level, as required. Responsible for product e-marketing and handling customer and vendors requests Build and implement social media programs that ensure appropriate messaging is executed online, to support corporate goals, incorporating Facebook, Instagram, Twitter, YouTube, Google+, etc Build strategies and recommendations for campaign activities and presence on digital platforms (paid/non-paid) to achieve the communications brief and business objectives.

Egypt

 Website management, design and production coordination Responsible for developing and managing the project plan and working with project teams to execute on plans Responsible for the coordination of the support and enhancement activities for dozens of consumers facing artist websites and e-commerce stores Monitor day-to-day activities of the project team and ensure work is progressing as planned. Work with project team and be actively involved in all aspects of the work Manage schedules, budgets, assets, and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon. Effectively and efficiently plan and prioritize all resources working across project(s) based on scope of work and project goals Actively monitor project risks and scope creep to identify potential problems and proactively identify solutions to address them in advance Continuously manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback Communicate and document project status and strategic recommendations to clients, team members and senior management on a regular basis; escalate issues accordingly via the appropriate channels Partner with product management leads to present work to Owner Implementing search engine optimization strategies & online marketing. Work closely with employees in other functions, such as advertising, market research, production, sales, and distribution.

Egypt

• Deal directly with customers either by telephone, email or face to face.• Handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle complaints.• Perform customer verifications.• Process forms, applications and requests.• Direct requests and unresolved issues to the designated department.• Manage customers' accounts.• Keep records and details of customer interactions.

Egypt

• Understanding of open source projects like Joomla, WordPress, Drupal, Wikis, osCommerce, Zendcart, Moodle etc• Good knowledge of relational databases, version control tools and of developing web services• Design of web pages using the latest client-side techniques• Experience in common third-party APIs (google, facebook etc)• Good Knowledge of SEO (Search Engine Optmization).• Analyze and preparing website proposals and contracts.• Professional in Google Services Like (Webmasters Tool, Analytics, Google Adword, Google Adsence)• Communicate to the Project Manager with efficiency and accuracy on status updates • Collaborate with the team to develop, format and deploy content• Provide installation procedures and user’s manuals• Track implementation of products developed• Keeping up-to-date with recent technological and software developments

• Implement and maintain all network, security, and computer systems to meet the organization’s current and future requirements. • Daily administration and oversight of the network and computer systems. This includes the creation, deletion, and maintenance of user accounts, mailboxes, distribution lists, groups and all associated security parameters. • Responsible for the management, maintenance, and architecture of the companies Storage Area Network (SAN). • Responsible for the management of all networking equipment to include servers, switches, hubs, and routers. • Proactively identify, analyze, and resolve network and system problems, performance issues, and computer resource allocation.• Research, identify, and evaluate new products and services within the IT field.• Support mobile technologies including blackberries, PDAs, and Wireless networking.• Maintain a good working knowledge of the current industry standard desktop operating systems and major applications, for example MS Exchange.• Responsible for managing the companies’ backup environment. To include the creation of backup jobs, deployment of backup clients, tape rotation, and restores.• Provide second level help desk support. This requires resolution of user and network issues beyond the first level help desk expertise or security capabilities.• Responsible for development and documentation of corporate policies and procedures as related to network, system, and device use and security.• Requires some after hours support to include weekend work: Weekly rotation for 7x24 on-call support to perform maintenance on production systems, devices, and equipment, and Weekly rotation of monitoring production processes.

Bachelor Of Science (B.Sc.), Electrical And Electronics Engineering, 70%

B.Sc, In Electrical Engineering; ­Electronics & Communication Department, Good

B.Sc in Electrical Engineering; ­Communication & Electronics department