-Managing service delivery projects in USA-Working on a POS installation project for Go To Foods for 2000+ sites-Have successfully completed 6 service delivery projects -Working on a cloud based project for Panera Bread-Managing the financials on Tenrox for the projects as the ProjectManager -Reporting to the Senior Director for day to day working on projects and billing the customers -Managing several small scale IT projects

Lead a team of 14 people on a US based client's e-commerce project: WebLife -Coordinated with client and delegated the tasks to my team -Updated tasks on Monday boards for client and my team -Used slack to communicate directly with the client -Planned sprints, delegated tasks to the team and conducted Sprint Review and Retrospective meetings -Used Agile methodology to deliver projects -Coordinated with web developers, QA engineers, product curators, SEO expert and SEM expert for better project delivery plan -Managed the marketing team comprising of SEO, SEM and digital marketing managers -Reported to the CEO and COO for project's day to day working

Worked with the Project Management team. -Managed Nayatel's fiber deployment projects -Managed the Fiber to the Home (FTTH) projects of Nayatel -Managed Fiber to the Site (FTTS) projects given to Nayatel for Fiber deployment by JAZZ, Telenor, ZONG and Universal Service Fund (USF) spread across 16 cities of Pakistan -Coordinated with Telenor/JAZZ/ZONG HQ and Regional teams to ensure timely delivery of FTTS -Rigorous follow up for getting FTTT/FTTS plans from Nayatel Fiber Planning for cell and aggregation sites and sharing them with Civil/Fiber Hanging/Electrical/Installation/O&M teams for execution -Followed up with POCs from different cities and reporting directly to the CEO/COO/CTO -Coordinated with stakeholders throughout the Project Life Cycle -Created and Analyzed the Project Implementation Plans after discussion with stakeholders -Used Microsoft Projects to track every project's progress -Used Agile methodology to make sure projects are delivered on time -Worked on 2000+ sites for Jazz, around 1000 sites for Zong and 200 unserved sites for USF

This was an additional role given to me. I worked with the Revenue & Process Assurance team to perform the following tasks. -Quality assurance of Customer Support and RCA of issues which are both internal and customer specific -Auditing of Services to identify areas of improvement and their rectification -Ensuring compliance of Standard Operating Procedures throughout the company -Analysis of company processes and bringing automations to reduce man hours -Analyzing the data through Excel to perform Services Audits and pin point the ambiguities -Conducting meetings with Stakeholder Departments for compliance of standard processes for continual evolution of services -Developing KNIME Analytics one-time workflows to perform any desired data analysis e.g. to deduce the desired output results such as to perform Audits, KPI monitoring etc. -Performing Technical Audits of ISP services i.e. PPPoE, IPTV, Voice -Developing and maintaining policies, procedures and controls for incident, problem & change management -Analyzing Service, System & Network level processes and Automations -VBA script coding in Excel for KPI Monitoring

Worked in the Technical Assistance Center (TAC). -Performed troubleshooting of issues related to Internet, IPTV and POTS. -Performed troubleshooting on issues regarding WLAN and LAN with both Home customers and CONNECT customers (Static IP). -Understood the troubleshooting techniques of problems arising with Huawei and Alcatel ONTs. -Developed solid grip on NCE (used for accessing Huawei ONTs). -Understood the basic troubleshooting of Premium, L2 and L3 circuits. -Understood the troubleshooting of IPTV services (HD BOX and JOY Box). -Performed troubleshooting of Nayatel's surveillance related services (NWatch, Smart NWatch and EView). -Performed troubleshooting of telephone related services (POTS, HOSTEX, SIP POTS, PRI etc.). -Coordination with other departments especially NOC for SLA customers.Got transferred to the Planning department of Nayatel.Responsibilities: - Surveying locations physically. - Planning the network using Arc GIS and Google Earth. - Making sure the execution is as per the plan. - Coordination with Sales department for non-coverage areas. - Compiling non-coverage data and presenting it to the management in order to expand the network. - Planned the network for deployment in sector D-18 of Islamabad using Arc GIS. - Verified the already deployed network by physically visiting those areas.

I was responsible for making leads and meeting with potential clients in order to inform them about the solar energy solution. The solutions included 2 different systems which were On-Grid and Hybrid. After the meeting, it was my duty to make the design using Google Sketchup software as per the client's requirements and the proposal as well.