Osama Bhatti Email & Phone Number

Islāmābād, Pakistan

-Managing service delivery projects in USA-Working on a POS installation project for Go To Foods for 2000+ sites-Have successfully completed 6 service delivery projects -Working on a cloud based project for Panera Bread-Managing the financials on Tenrox for the projects as the ProjectManager -Reporting to the Senior Director for day to day working on projects and billing the customers -Managing several small scale IT projects

Islāmābād, Pakistan

Lead a team of 14 people on a US based client's e-commerce project: WebLife -Coordinated with client and delegated the tasks to my team -Updated tasks on Monday boards for client and my team -Used slack to communicate directly with the client -Planned sprints, delegated tasks to the team and conducted Sprint Review and Retrospective meetings -Used Agile methodology to deliver projects -Coordinated with web developers, QA engineers, product curators, SEO expert and SEM expert for better project delivery plan -Managed the marketing team comprising of SEO, SEM and digital marketing managers -Reported to the CEO and COO for project's day to day working

Islāmābād, Pakistan

Worked with the Project Management team. -Managed Nayatel's fiber deployment projects -Managed the Fiber to the Home (FTTH) projects of Nayatel -Managed Fiber to the Site (FTTS) projects given to Nayatel for Fiber deployment by JAZZ, Telenor, ZONG and Universal Service Fund (USF) spread across 16 cities of Pakistan -Coordinated with Telenor/JAZZ/ZONG HQ and Regional teams to ensure timely delivery of FTTS -Rigorous follow up for getting FTTT/FTTS plans from Nayatel Fiber Planning for cell and aggregation sites and sharing them with Civil/Fiber Hanging/Electrical/Installation/O&M teams for execution -Followed up with POCs from different cities and reporting directly to the CEO/COO/CTO -Coordinated with stakeholders throughout the Project Life Cycle -Created and Analyzed the Project Implementation Plans after discussion with stakeholders -Used Microsoft Projects to track every project's progress -Used Agile methodology to make sure projects are delivered on time -Worked on 2000+ sites for Jazz, around 1000 sites for Zong and 200 unserved sites for USF

Islāmābād, Pakistan

This was an additional role given to me. I worked with the Revenue & Process Assurance team to perform the following tasks. -Quality assurance of Customer Support and RCA of issues which are both internal and customer specific -Auditing of Services to identify areas of improvement and their rectification -Ensuring compliance of Standard Operating Procedures throughout the company -Analysis of company processes and bringing automations to reduce man hours -Analyzing the data through Excel to perform Services Audits and pin point the ambiguities -Conducting meetings with Stakeholder Departments for compliance of standard processes for continual evolution of services -Developing KNIME Analytics one-time workflows to perform any desired data analysis e.g. to deduce the desired output results such as to perform Audits, KPI monitoring etc. -Performing Technical Audits of ISP services i.e. PPPoE, IPTV, Voice -Developing and maintaining policies, procedures and controls for incident, problem & change management -Analyzing Service, System & Network level processes and Automations -VBA script coding in Excel for KPI Monitoring

Worked in the Technical Assistance Center (TAC). -Performed troubleshooting of issues related to Internet, IPTV and POTS. -Performed troubleshooting on issues regarding WLAN and LAN with both Home customers and CONNECT customers (Static IP). -Understood the troubleshooting techniques of problems arising with Huawei and Alcatel ONTs. -Developed solid grip on NCE (used for accessing Huawei ONTs). -Understood the basic troubleshooting of Premium, L2 and L3 circuits. -Understood the troubleshooting of IPTV services (HD BOX and JOY Box). -Performed troubleshooting of Nayatel's surveillance related services (NWatch, Smart NWatch and EView). -Performed troubleshooting of telephone related services (POTS, HOSTEX, SIP POTS, PRI etc.). -Coordination with other departments especially NOC for SLA customers.Got transferred to the Planning department of Nayatel.Responsibilities: - Surveying locations physically. - Planning the network using Arc GIS and Google Earth. - Making sure the execution is as per the plan. - Coordination with Sales department for non-coverage areas. - Compiling non-coverage data and presenting it to the management in order to expand the network. - Planned the network for deployment in sector D-18 of Islamabad using Arc GIS. - Verified the already deployed network by physically visiting those areas.

Islāmābād, Pakistan

I was responsible for making leads and meeting with potential clients in order to inform them about the solar energy solution. The solutions included 2 different systems which were On-Grid and Hybrid. After the meeting, it was my duty to make the design using Google Sketchup software as per the client's requirements and the proposal as well.

Bachelor'S Degree, Electrical Engineering (Power), Cgpa: 3.10/4.00

Activities and Societies: Senior Vice President IEEE Director Event Management ROTARACTMajor Courses: Applied Thermodynamics, Power.

Gce A Level, Pre-Engineering

Gce O Level