Jennifer Moseley Email & Phone Number

Birmingham, Alabama Area

Birmingham, Alabama Area

•Completes store operational requirements by scheduling and assigning employees; following up on work results. •Maintains store staff by recruiting, selecting, orienting, and training employees. •Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. •Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. •Ensures availability of merchandise and services by approving contracts; maintaining inventories. •Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. •Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. •Secures merchandise by implementing security systems and measures. •Protects employees and customers by providing a safe and clean store environment. •Maintains the stability and reputation of the store by complying with legal requirements. •Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. •Contributes to team effort by accomplishing related results as needed.

Accomplishes customer service human resource objectives by recruiting,selecting, orienting, training, assigning, scheduling, coaching, counseling,and disciplining employees; communicating jobexpectations; planning, monitoring, appraising, and reviewing jobcontributions; planning and reviewing compensation actions;enforcing policies and procedures. Achieves customer serviceobjectives by contributing customer service information andrecommendations to strategic plans and reviews; preparing andcompleting action plans; implementing production, productivity, quality,and customer-service standards; resolving problems;completing audits; identifying customer service trends; determiningsystem improvements; implementing change. Meets customer servicefinancial objectives by forecasting requirements; preparingan annual budget; scheduling expenditures; analyzing variances;initiating corrective actions. Determines customer servicerequirements by maintaining contact with customers;visitingoperational environments; conducting surveys; formingfocus groups; benchmarking best practices; analyzing information andapplications.Improves customer service quality results bystudying, evaluating, and re-designing processes;establishing andcommunicating service metrics; monitoring and analyzing results;implementingchanges. Maximizes customer operational performance byproviding help desk resources and technicaladvice; resolving problems; disseminating advisories, warnings, and newtechniques; detecting and diagnosing network problems.Updates job knowledge by participating in educationalopportunities; reading professional publications; maintaining personalnetworks; participating in professional organizations.Accomplishes information systems and organization mission bycompleting related results asneeded.

Demonstrates up-to-date expertise and applies this to thedevelopment, execution and improvement of action plansDirects Associates including managers on process and procedures forFacility set-up projects, including reviewing new modular plans, planningmerchandise placement based on modular requirements and advising onassigning additional staff to assist to ensure Company and Facility goalsare metEnsures Associates timely, accurate and safe setup of merchandise onracks, displays, features, side counters and action alleysModels, enforces and provides direction and guidance to Associates onproper Customer service approaches and techniques to ensureCustomer needs, complaints and issues are successfully resolved withinCompany guidelines and standardsProvides supervision and development opportunities for Associates inassigned area

Establishing set marketing strategies and following through to theirexecution.Extensive experience with customer relations including customersatisfaction and service.Responsible for customer growth and able to fulfill and handle manydifferent job capabilities within and beyond the basic requirements.Friendly outgoing and open to change and multitasking with patienceyet confidence.

Supervising multiple projects and tasks at one time. Setting out aplan of action and agenda and following through to its completion.Dealing with customer issues and complaints with kindness and tact.Putting forth new ideas and concepts while motivating others to putforth the same vision.

Montgomery

Maintain and up keeping the flight records and personnel information ofpilot personnel.Planning flight plans and presenting power point presentations for theirexecution.Communicating with pilot personnel via airway for ground clearance andflight plan clarification.Patrolling and canvassing flight line for safety and smooth takeoff andlanding.Interviewing and communication with pilot, and officer plan to sustainaccurate records.Honorable Discharge

Montgomery, Alabama Area

Skilled and detailed knowledge of 10 key proofing of multiple branchesaccount transactions.Money handling/teller duties with extensive emphasis on accuracy andfollow-through to completion.Dealt with all customer issues with calmness and skill.Handled and up kept delinquent accounts and dealt with their input.Skilled in research with a very keen eye for detail and errors.Maintaining of records for loan processing, commercial and personal, andresponsible for the financial input.

Greenville, Al

Traveling within the tri-county area to fulfill and maintain several jobpositions.Bookkeeping,.money handling, new accounts setup, and the execution of loanpaperwork and filling.Due to the.nature of this job, it was required to be flexible and able to fill differenttasks and positions when.needed, for various reasons.

Master Of Arts (M.A.), Global Business &Marketing

Associate Of Arts:, Business Administration