Tonya Moseley Email & Phone Number

Florence, South Carolina, United States

• Supports ACS People, Financial, Web and Headmaster departments in a high paced environment, by answering Team Lead calls and tracking the Team Lead calls via a Microsoft Excel spreadsheet.
• Routes operator/client calls and emails and ensures their proper delivery.
• Responsible for On Demand password resets (IDS) when needed.
• Monitors SalesLogix (ticketing system for ACS) and tickets and ensures their proper placement and completion in a timely manner. Assists in monitoring call volume, hold times and idle codes/times of CSR’s.
• Assists in calling campaigns/projects as assigned by supervisor.
• Updates articles in internal Knowledge base.

Florence, SC

• Supported the ACS People Suite Software on a daily basis through interaction with clients, on the phone and through e-mail. This includes troubleshooting error messages in networking environments as well as single user.
• Assisted in weekly training of ACS Support employees on a variety of modules and issues.
• Assisted in the training of new hires by listening to phone calls and coaching them.

Florence, SC

• Answered incoming phone calls and routed them properly.
• Greeted all incoming guests.
• Prepared template for monthly newsletter and insured its delivery to the printer.
• Organized and replenished the church’s supply area.
• Notified key church group council members of important meetings.
• Tracked congregational attendance and personal address & phone number changes in ACS People Suite. Updated Church’s website as required.

Education record

Activities and Societies: Ensemble, Photography Club

Creating Web Pages

Independent Web Design class I took last year. I am interested in learning about HTML and how to build web pages, so I took the class.