Tonya Moseley Email & Phone Number

Florence, South Carolina, United States

•Supports ACS People, Financial, Web and Headmaster departments in a high paced environment, by answering Team Lead calls and tracking the Team Lead calls via a Microsoft Excel spreadsheet. •Routes operator/client calls and emails and ensures their proper delivery. •Responsible for On Demand password resets (IDS) when needed. •Monitors SalesLogix (ticketing system for ACS) and tickets and ensures their proper placement and completion in a timely manner. Assists in monitoring call volume, hold times and idle codes/times of CSR’s. •Assists in calling campaigns/projects as assigned by supervisor. •Updates articles in internal Knowledge base. •Adds pictures of new employees with names & descriptions; deletes outdated information on ACS Technologies internal website (ACS Wiki). This information can be critical at times for internal use as well as use in interaction with clients outside the network and company. •Trains all new hires on how to use SalesLogix on its functionality.•Responsible for stocking/replenishing all office supplies for the entire Support department.

Florence, Sc

•Supported the ACS People Suite Software on a daily basis through interaction with clients, on the phone and through e-mail. This includes troubleshooting error messages in networking environments as well as single user PC environments. •Assisted in weekly training of ACS Support employees on a variety of modules and issues. •Assisted in the training of new hires by listening to phone calls and coaching them.

Florence, Sc

•Answered incoming phone calls and routed them properly. •Greeted all incoming guests. •Prepared template for monthly newsletter and insured its delivery to the printer. •Organized and replenished the church’s supply area. •Notified key church group council members of important meetings. •Tracked congregational attendance and personal address & phone number changes in ACS People Suite. Updated Church’s website as required.

Education record

Activities and Societies: Ensemble, Photography Club

Creating Web Pages

Independent Web Design class I took last year. I am interested in learning about HTML and how to build web pages, so I took the class.