Emily Moser Email & Phone Number

Seattle, Wa, Us

San Francisco, Us

Evaluated and established processes, tools, and interaction structures with newly established teamsIdentified key priorities for new product-specific features

San Francisco, Ca, Us

Conducted usability projects for clients in order to measure and improve the experience of their customers.-Research methods included usability studies (remote and in-person), focus groups, mobile device testing, diary studies, benchmarking studies, in-home testing, exploratory studies, and ethnography studies-Oversaw projects throughout their full lifecycle including session planning, recruiting, moderating, data collection, analysis, reporting, and presenting the findings and recommendations-Kept projects on schedule and within scope and budgetCreated the Gaming Taskforce within AnswerLab to sell, test, and informed gaming research inside the company-Conducted and reported on games testing related to VR, accessibility, human needs, and peripheral usabilityCreated a meaningful relationship with client teams by telling important user stories which developed a single study into a long term dedicated program Empowered clients less familiar with research to ask questions about their concepts and designs by being their base of knowledge and creating specialized studies to resolve those questions Became a recognized resource for coworkers through mentoring, training, and managing team members while remaining supportive throughout their growth processDeveloped internal resources including note taking templates and trained others on its use which increased efficient workflows

San Francisco, Ca, Us

San Francisco, Ca, Us

Evanston, Il, Us

Partner with team members and clients on UX design initiatives on a variety of platforms and industriesLead projects that enlightened stakeholders and improved designs-Draft screeners to acquire the right participants -Create questions guides based upon stimuli and project goals -Conduct study and document user experiences -Analyze and summarize results -Develop presentation and present results and recommended improvements to client Develop strong relationships with clientsCollect user needs and desires using contextual inquiryDesign and create wireframes and prototypes for testing and future creation guidelinesUse a variety of tools including Axure for prototyping and wireframes, UserZoom for quantitative tests, Treejack for tree tests/IA testing and PowerPoint for presentations.

Evanston, Il, Us

New York, New York, Us

Created and performed studies to improve the company's insight.Developed research protocol and questionnaire for user experience testing-Discovered customer needs based upon environment and context-Tested products for usability during beta-Conducted usability testing with over 40 peopleFound key improvements to be implemented on products-Analyzed, synthesized, and presented results to the company

Downers Grove, Illinois, Us

Developed website functionality to improve usability-Created and designed blog area with WordPress-Customized website menuCreated content area for white papers. Designed whitepaper and PowerPoint templatesUsed Google's webmaster tools to improve SEOResearched and implemented tools for billable projects

Analyzed and coded software videos of usability sessionsReviewed 100+ hours of usability videos and developed a coding scheme to log the data foundSynthesized results and created a video highlighting them to the company

Collected, organized, and cleaned business data for use in the company's marketing databaseTrained other interns in the collection technique

Bachelor Of Science (Bs), Interactive & Social Media, Development Concentration, College Of Computing & Digital Media

Bachelor Of Science (Bs), Interactive And Social Media, Concentration: Development, College Of Computing & Digital Media