• Grade papers, proctor exams, and assist with class preparation.• Hold SAP computer lab and office hours to review course materials with students.

• Completed individual 1040 tax returns with K-1 income using ProSystems.• Created investment summaries for financial planning clients.• Shadowed financial planners during day long financial planning sessions with clients.

• Prepared extensions for trusts and high net worth clients.• Amended state income and franchise tax returns for corporate clients• Reviewed oil & gas client invoices for sales tax overpayments based on Texas tax code.• Created Access databases for state sales tax engagements.• Performed research for voluntary disclosure agreement engagements.

• Plan and facilitate two 90-minute weekly interactive study sessions.• Utilize proven and effective learning strategies to engage attendees.• Attend all class meetings, take notes, do homework and read all assigned materials.

Support over 300 applications in a Corporate IT Help Desk environment in a supervisor role.• Act as a point of contact for escalations and questions for up to 30 agents on active calls.• Handle Critical and High priority situations impacting the business nationwide.• Provide feedback on performance opportunities for team members and assist with their development.• Identify, receive and complete knowledge base updates and additions.• Process Standard Operating Procedure (SOP) updates and follow through with critique and approval process before being published for long term use.

Business Process Outsourcing Contractor for the IL State Disbursement UnitDirectly support 80 users and remote support for 600+ users in a Windows 2000 and Windows 2000 Server environment with 30 Servers.• Gathered documentation for yearly internal ACS, Illinois and SOX Audits.• Completed Crystal Report design for site management and state auditors interfacing with an IBM AS400 relational database.• Provided 24-7 on-call support on a rotating schedule.• Perform evaluation of user problems and repair or make recommendations for repair.• Maintain detailed documentation of daily and special case routines.• SQL Server monitoring and database troubleshooting. • Call Center Phone Hardware and Software support.• Critical LAN Administrator responsibilities including backup tape rotations, system failovers, permission and user id management.