Richard Moser Email & Phone Number

- Supports and oversees a team of Customer Success Managers while guiding them to success in their role- Advocate for the Customer Success team internally and help them navigate the organization- Helps each CSM grow as an individual professional and give them the confidence to eliminate self-doubt

Lancaster, Pennsylvania Area

- Oversees the end-to-end Client fulfillment experience: Operational, technical, financial, etc.- Dedicated support for top merchants’ e-commerce fulfillment- Comprehend and communicate a customer’s challenge and collaborate with Ingram Micro’s internal departments (Engineering, Operations, etc.) to strategically build a path forward- Provide support to Implementation team when on-boarding clients- Identify and report systematic bugs and other system errors- Monitor and report KPIs- Participate and contribute to regular business reviews and meetings- Proactively assess, clarify, and validate the customer needs on an ongoing basis to ensure continuous improvement to customer program.

Harrisburg, Pennsylvania Area

Logistics/Supply Chain/Replenishment­- Execute daily analysis of supply chain KPIs and metrics (item forecasting, inventory levels, sales analysis) using Oracle SQL Developer, MS Excel/Word, Oracle EBS/RMS/BI Publisher- Provide excellent customer service both internally and externally- Schedule, coordinate, and facilitate projects and meetings involving various departmentsManagement Analyst II - (2015 - 2016)Licensee Customer Service Rep - Supply Chain / Logistics- Customer Service Representative for licensees participating in the PLCB’s delivery program- Present to various groups of licensees demonstrating the PLCB’s licensee order portal (& online)- Work closely with visual designers, user experience designers, web developers, and the IT department to research, design, test, and roll-out a new web based, licensee ordering websiteManagement Analyst I - (2012 - 2015)Replenishment Analyst - Supply Chain - Bureau of Planning and Procurement- Provide exceptional customer service, analysis, and general support to Fine Wine & Good Spirits Store Managers, District Managers, Regional Managers, other internal PLCB staff- Serve as ‘first level’ support for all store replenishment analysis, questions, or issues including: delivery schedules, items on auto-replenishment, item forecasts, item maint., new products, sales data, inventory levels- Responsible for the auto-replenishment and delivery schedules of 170+ PA Fine Wine and Good Spirit Stores (Southeastern PA)- Coordinate/Schedule deliveries between Store Operations and Distribution Centers- Add new products to auto-replenishment using multiple ordering parameters- Support new store openings with delivery schedules and auto-replenishment setup- Manually edit store orders (1,000 - 2,500 different products/replenishment setups)- Coordinate all delivery schedules around non-delivery holidays- Plan and Participate in pilot programs, establishing baseline metrics, implementing new programs and processes

Reading, Pennsylvania Area

-Client application processing-Maintenance of closed records/closed file room-Mailroom - shipping/receiving-Office supply purchaser / distributor / supply room maintenance

Lebanon, Pa

Reading, Pennsylvania Area

- Replenish sales floor from stock based on prior day's actual sales- Monitor stock on hand vs actual sales- Assist receiving team

- Specialized in internet promotions and marketing (Mac & PC)-Worked daily with Microsoft Office Applications/Photoshop/html- Experience developing major social networking sites including: MySpace, Facebook, ReverbNation, Bebo, iMEEM, DigitalRodeo, MyCountrySpace- Assisted in daily office duties including Copying, Faxing, FedEx items, etc.

Assistant to director of marketing, sales, and print editors/secretarial duties - Created promotional packets for editors choice selection - Created and updated vital customer sales leads Other general experience consists of municipal worker