The primary objective of this role is to plan ahead in the event of any major disaster in the technology departments of the bank to develop and oversee procedures and programs to ensure the assets recover successfully and completion of subsequent reporting. The responsibility also includes performing the Criticality Assessment to the technology assets thereby assigning the criticality rating, review of disaster recovery and business verification plans prior providing approval, review of SOC2… Show more The primary objective of this role is to plan ahead in the event of any major disaster in the technology departments of the bank to develop and oversee procedures and programs to ensure the assets recover successfully and completion of subsequent reporting. The responsibility also includes performing the Criticality Assessment to the technology assets thereby assigning the criticality rating, review of disaster recovery and business verification plans prior providing approval, review of SOC2 Type II reports (received from the external vendors).ACHIEVEMENTS:• Have been a key player in transitioning Disaster Recovery into BCM Module within ServiceNow.• Designed the knowledge base on “What” and “How” for the team covering all the activities performed by the Disaster Recovery Squad. Show less

The primary function of this role is to Monitor the health of ANZ services to detect technical incidents as they occur, allowing us to respond quickly and minimize disruptions to business and customers and provide end-end applications support across AU and Asia-Pacific, including monitoring and support the New Payments Platforms for AU 24x7, 365 days. Coordinate a unified approach to technical incident management, including service recovery, business response, and publish time critical… Show more The primary function of this role is to Monitor the health of ANZ services to detect technical incidents as they occur, allowing us to respond quickly and minimize disruptions to business and customers and provide end-end applications support across AU and Asia-Pacific, including monitoring and support the New Payments Platforms for AU 24x7, 365 days. Coordinate a unified approach to technical incident management, including service recovery, business response, and publish time critical communications to internal and external stakeholders. Provide an active problem-solving service to internal and external parties for operational related issues around customers, technology, risk and associated Environments.ACHIEVEMENTS:• Designed and developed the knowledge repository for both Command Centre locations (AU and IN) in Confluence.• Won Platinum Award for being instrumental in leading and delivering key results for the team.• Designed multiple metrics interactive reporting dashboard using PowerBI for the management to have the birds-eye-view on all the function’s metrics operated within Command Centre.• Constructed the Quality Control checklist in Confluence for Major Incident Communications activity within Command Centre.• Awarded Outstand Performer multiple times within Command Centre. Show less

Responsible for conducting business verification testing for applications pertaining to Australia and Asia Pacific regions. Manage stakeholders, gather requirements in detail to be able to write effective test scripts. In turn, possess the ability to review test scripts against the requirements to confirm correct understanding and coverage. Determine the boundaries of testing and decide what is included and excluded. This role also includes arranging relevant system access to the testers… Show more Responsible for conducting business verification testing for applications pertaining to Australia and Asia Pacific regions. Manage stakeholders, gather requirements in detail to be able to write effective test scripts. In turn, possess the ability to review test scripts against the requirements to confirm correct understanding and coverage. Determine the boundaries of testing and decide what is included and excluded. This role also includes arranging relevant system access to the testers, training team members on the testing scripts and enabling them to perform testing to ensure all the aspects of scrips are covered.ACHIEVEMENTS:• Designed and developed the testing scripts in Confluence which was used as one-stop shop for all the business testing scripts specific to Australia and Asia Pacific region (institutional) assets.• Created a Knowledge Base for the new testers for self-reading and prepared the questionnaire in Confluence (Easy Form macro) for assessment purposes. Show less

The primary function of this role is to support end-end application support for Institution Banking department. It also includes building competency in the team and support to build Bangalore hub as COE. The role also includes development and implementation of configuration changes in PTM, GPP, Pay-plus, GCP and other payment enablement applications including performing BVT for the various applications that are part of Institution Banking.ACHIEVEMENTS:• Designed, developed, and… Show more The primary function of this role is to support end-end application support for Institution Banking department. It also includes building competency in the team and support to build Bangalore hub as COE. The role also includes development and implementation of configuration changes in PTM, GPP, Pay-plus, GCP and other payment enablement applications including performing BVT for the various applications that are part of Institution Banking.ACHIEVEMENTS:• Designed, developed, and implemented a workflow tool in Jira for the team and stakeholders across Asia-Pacific business teams.• Automated Bi-Hourly metric status report providing soft savings of ~ 6 hours per day. Show less

Responsible for processing Fixed Loans and Managed Funds for Investment Lending clients and for the ANZ Trustees business. Key functions of the role include fixing loans and closing loans, preparing, recording, and processing all client requests for redemptions, applications, transfers in and out and switches. Act as coaching and training subject matter expert to ensure day-to-day training issues are addressed in a professional and effective manner.ACHIEVEMENTS:• Automated monthly… Show more Responsible for processing Fixed Loans and Managed Funds for Investment Lending clients and for the ANZ Trustees business. Key functions of the role include fixing loans and closing loans, preparing, recording, and processing all client requests for redemptions, applications, transfers in and out and switches. Act as coaching and training subject matter expert to ensure day-to-day training issues are addressed in a professional and effective manner.ACHIEVEMENTS:• Automated monthly and quarterly reporting functions providing a soft savings 96 hours per annum.• Designed daily reporting activity in MS Excel along with RAG indicators. Show less

Handled a team of 10 members. Delivering capacity and workflow management – having the right number of people, in the right place, at the right time. Incremental increases to customer satisfaction and service standards. Building valuable stakeholder relationships with internal and external business partners. Develop & manage the performance of direct reports so they outperform as individuals and as a team and are aligned with the vision and values of ANZ Group. Identify training needs of… Show more Handled a team of 10 members. Delivering capacity and workflow management – having the right number of people, in the right place, at the right time. Incremental increases to customer satisfaction and service standards. Building valuable stakeholder relationships with internal and external business partners. Develop & manage the performance of direct reports so they outperform as individuals and as a team and are aligned with the vision and values of ANZ Group. Identify training needs of individuals and arrange for training so that current and future team performance is ensured and that individual development needs are met.ACHIEVEMENTS:• Automated non-value-added steps within Wealth-Withdrawal process, providing 1 FTE savings.• Best team lead award received on the accomplishment of meeting all the defined metrics over a period of 6 months. Show less

Effective allocation of work/Queue Management. Consistently make sure the team achieves its targets to ensure that requests are actioned within Service Level Agreements (SLAs). Act as a key reference point for all maintenance matters impacting the business. Follow all regulatory and bank requirements.ACHIEVEMENTS:• Re-engineered the new business team’s process to improve the Quality metric, which resulted in the metric improvement from 70% to 95% in 3 months.• Transitioned a 4… Show more Effective allocation of work/Queue Management. Consistently make sure the team achieves its targets to ensure that requests are actioned within Service Level Agreements (SLAs). Act as a key reference point for all maintenance matters impacting the business. Follow all regulatory and bank requirements.ACHIEVEMENTS:• Re-engineered the new business team’s process to improve the Quality metric, which resulted in the metric improvement from 70% to 95% in 3 months.• Transitioned a 4 FTE process over the call. Show less

Develop quality management plan based on process/client requirements in consultation with Quality manager and Senior Business manager, and conduct client process audits, identify gaps prepare & share best practices. Certified Yellow Belt and trained Green Belt. Successfully completed a Green Belt project on reducing fleet cost for telecom giant in US.ACHIEVEMENTS: • Performed “Process Capability Baseline” and “Process Capability Analysis” which was declared as best practice across… Show more Develop quality management plan based on process/client requirements in consultation with Quality manager and Senior Business manager, and conduct client process audits, identify gaps prepare & share best practices. Certified Yellow Belt and trained Green Belt. Successfully completed a Green Belt project on reducing fleet cost for telecom giant in US.ACHIEVEMENTS: • Performed “Process Capability Baseline” and “Process Capability Analysis” which was declared as best practice across organization.• Savings of ~80K USD per year generated through Green Belt project on reducing fleet cost. Show less

Responsible to solve telecom customer’s billing enquiries and complaints. Also, responsible to handle engineering workmanship complaints and escalations. Train new joiners on handling the enquiries and on the process and procedures to be followed.ACHIEVEMENTS: • Multiple “Extra Miler” awards during the tenure.• 6 FTE per day worth of savings generated by completing the transformation project by automating the non-value-added steps.