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Moses Aina is listed as Customer Support based in Lagos, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Moses Aina.
Moses Aina previously worked as Training Officer at Tekfuture and Customer Service Team Lead at Tekfuture. Moses Aina holds Bachelor Of Arts - Ba, English from University Of Ilorin.
Customer Representative Team Lead; Training Officer; Customer Service Representative; Team supervisor. I'm currently a Team Lead in a technology company and my previous job qualities has infused in me exquisite managerial skills and leadership qualities.
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Lagos, Nigeria
•Accessing training needs•Orienting new hires to their functions•Conducting evaluations to identity areas of improvement•Enhancing productivity by implementing KPI's
Lagos, Nigeria
• Monitoring and measuring quality productivity levels within the contact center using Key Performance Indicators (KPIs), Customer Satisfaction Score (CSS), Average Handle Time (AHT) and Cost Per Interaction (CPI).• Day to day supervision of all customer service representatives.• Preparation of agent quality performance reports - daily, weekly and monthly.• Ensured that the expected call standard is maintained and exceeded.• Evaluation of the quality of service delivered to customers by contact center agents via all channels: calls; e-mails, live-chats and Sms
Lagos, Nigeria
• Analysis and resolution of loan offering inquiries and complaints.• Confirm merchant settlement details and also attend to payment platform merchants (Monnify and Paystack)
Ikeja, Lagos, Nigeria
•Receiving Inbound and Outbound calls on behalf of Fairmoney/Branch•Provision of available loan repayment option•Contacting customers while maintaining quality assurance
Abeokuta South, Ogun, Nigeria
* Newsletter Publications * Office Management
Kwara, Nigeria
Managing Customer Support
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Moses Aina is listed as Customer Support.
Moses Aina is based in Lagos, Lagos State, Nigeria.
Moses Aina has worked for Tekfuture, Scimitar Global Services Limited, Abeokuta South Local Government Headquarters, Ake, and Seambol Agency.
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Moses Aina holds Bachelor Of Arts - Ba, English from University Of Ilorin.
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