● Facilitated and ensured a structured approach to plan, elicit, analyze, document, communicate, and manage system requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements● Identified, documented and validated the current state processes and liaised with the business and stakeholders to design the desired future state● Established and maintained full requirements traceability and liaised with the business stakeholders to prioritize requirements and scope changes to ensure business needs are met● Collaborated with technology partners to create and manage system requirements, design, testing plans, artifacts/deliverables to ensure business needs are met● Proactively identified and tracked requirements risks, issues, assumptions, dependencies, constraints and managed risks related to requirements● Supported Quality Assurance activities by creating functional test plans, test strategy, test cases, test scripts and conducting test cycles of the developed solutions, including triaging reported issues, communication of issues and resolution.

Performed stakeholder analysis to identify impacted and influencing stakeholders and SMEs;● Liaised with IT Business Partners, Business Owners, Project Manager, Testers, Developer, IT SolutionArchitect and external vendors to proffer solution to business needs● Analyzed and modeled the end-to-end current state business process (as is), performed gap analysis,documented and modeled the future state (to be) process, and recommended technology solutionoptions;● Provided strong relationship management by being accountable to gain a solid understanding of existingbusiness processes, key drivers, and measures of success for all divisions of● Communicated progress on work packages, including requirements management, in a concise andtimely manner, escalating issues to project manager, partners and manager where appropriate● Assessed project change requests and their impacts on requirements, checking for alignment to projectbenefits at all phases● Supported the implementation and post implementation activities as defined in the project plan● Support the Request for Information (RFI), Request for Proposal (RFP) or Statement of Work (SOW) withvendors if required● Ensured accuracy of the system requirements documentation to mitigate against project changes andreduce/manage cost to the project● Analyzed requirement change requests to assess impact to original business need as defined by projectcharter● Delivered detailed system requirements to support development and implementation aligned withbusiness requirements and business objectives