Moses Freeman Email & Phone Number

Prince Frederick, Maryland, United States

Gaithersburg, Maryland, United States

Examined reports, accounts and evidence to determine integrity and accuracy of information.Proposed settlements for uncomplicated issues to resolve claims.Worked productively in fast-moving work environment to process 50+ claims daily.Reviewed outstanding requests and redirected workloads to complete projects on time.Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.Generated, posted and attached information to claim files.

Resolved concerns with products or services to help with retention and drive sales.Maintained accurate and current customer account data with manual forms processing and digital information updates.Reduced spending by negotiating beneficial deals to secure ideal rates.Logged call information and solutions provided into internal database.Helped over 50 customers every day with positive attitude and focus on customer satisfaction.Assisted call-in customers with questions and orders.Responded to customer needs through competent customer service and prompt problem-solving.Coordinated timely responses to online customer communication and researched complex issues.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

United States

Operated and maintained combat and weapons direction systems, surface-to-air and surface-to-surface missile systems and gun fire control systems.Promoted unit efficiency by participating in training seminars to familiarize myself with effective equipment maintenance and troubleshooting methods.Completed training to stay in peak physical fitness and handle challenging tasks.Maintained close contact with dispatch to receive and share information about equipment movements and incoming personnel.Supported decision-making by making weapon direction systems employment recommendations.Maintained 6+ operational computer systems by inspecting, testing and aligning equipment and associated networks.Identified and reported 10+ simulated target positions to accurately calibrate weapons direction systems.Inspected apparatus, equipment, grounds and stations for proper order and condition.Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.Participated in "Battle Stations" simulated training exercises and in-class training to improve field knowledge.Inspected fire and life safety systems and equipment for proper placement at properties.Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.Operated and maintained key combat equipment.

Dunkirk, Maryland, United States

Cooperated with 20+ crew members and maintained the highest standards in quality, service, and cleanliness with a constant focus on profitability.Assisted other team members to achieve goals.Took orders, prepared meals and collected payments.Provided excellent customer service by greeting customers and meeting quality expectations.Followed food safety protocols and best practices as instructed by ServSafe training.Resolved customer complaints to patron satisfaction, resulting in repeat business.Provided prompt, courteous services to customers in high-traffic and often aggressive dining environment.Collaborated with team members to complete orders.Worked front counter, drive-thru and other areas.Worked well with 20+ crew members and enforced coaching from management team.Verified prepared food met standards for quality and quantity before serving to customers.Utilized POS system to receive and process food and beverage orders.Became familiar with products to answer questions and make suggestions.Prepared products following restaurant, health, and safety standards and procedures.Trained 5 new hires in customer service, food preparation and restaurant procedures.Operated as full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments.