Moses Isaiah Email & Phone Number

Port Harcourt, Rivers State, Nigeria

Data Analysis using Excel, Power BI, QSL, Python,#Intensify #DataAnalytics #businessanalysis

Port Harcourt, Rivers, Nigeria

• Continuously review business potential in Feeders and identify potential business opportunities• Drive sales through regular contact with customers and Move One Global Sales teams• Increase customer loyalty by fostering an efficient customer relationship through Community Engagement• Ensure all regulatory and legal operating requirements are met and the organization complies with regulations while in operation.• Train and develop staff that have the right technical and personal abilities to help further the organization's core value.• Responsible for the day to day management of all team members to ensure high performance and productivity levels are maintained at all times and objectives and targets are achieved.• Weekly reporting on sales and operations to Product managers, Regional Manager

Trans Amadi, Port Harcourt, Rivers State, Nigeria

• Responsible for managing all aspects of the business unit’s customer support and relationship procedures, policies and oversees the implementation of a balanced workflow, tailored towards efficient and high-quality customer service.• Implement a standard workflow that provides a seamless customer experience to the customers.• Increase customer loyalty by fostering an efficient customer relationship through Community Engagement• Manage the customer support associates and ensure that the whole process is being implemented.• Develop a service measurement process to ensure the workflow and the implemented idea achieve the desired result.• Implement a well-structured quality assessment procedure that guides the customer success associates towards maintaining the set standard when implementing the ideas.

Uyo, Akwa Ibom State

• Devised and implemented improvements to reporting procedures.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals 70% growth• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.• Networked with industry professionals to foster partnerships and identify new and improved solutions.• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.• Oversaw successful planning and execution of 23 staff meetings, parties and events.• Maximized branding outreach by facilitating marketing initiatives.

Port Harcourt

• Planned operations to meet established schedules, factoring in order demands and business forecasts.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals 80% growth.• Dedicated to expanding client bases by building lasting relationships.• Oversaw budget planning, strategy development, community outreach for organization.• Developed processes to save on costs and prevent losses by 20% reduction

Port Harcourt

• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion through NIPEX.• Built relationships with clients to establish new contracts, establishing over 2 new contracts per year.• Negotiated contracts with Addax Petroleum, ESSO Exxon Mobile in Mechanical Modification Contract, and product prices by collaborating with vendors and equipment manufacturers.• Achieved 70% sales goals and service targets by cultivating and securing new customer relationships.• Coordinated 32 staff sales meetings to discuss developmental strategy, best practices and process improvements.• Built relationships with customers and community to establish long-term business growth.

Port Harcourt

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Planned marketing initiatives and leveraged referral networks to promote business development.• Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.• Investigated and addressed business development challenges to proactively mitigate problems.• Led 8 cross-functional and technical teams to Ologbo flow station for overhaul of NPDC flow station.

Mk210X: Customer Relationship Management, Customer Relationship Management

Introduction to CRM Building Customer Relationships Economics of CRM CRM Applications CRM in Business Market CRM Implementation

Certificate Of Completion, Sales Negotiation

Executive Management Certificate, Project Management

Certificate, Leadership

I recommend it for ALL

Pgd, Theology

B.Sc, Business Administration (Management), 2.2

Postgraduate Diploma, Purchase And Supply Chain Management

Activities and Societies:  Associate membership (ACILSCM)  Associate membership (ACIWM)