Empowering employees to be the best they can be by providing excellent tools and maintaining quality technology is crucial to an evolving business. I specialize in implementing Help Desk support and device lifecycle systems. Providing excellent customer service to our employees and clients for break-fix troubleshooting while maintaining technology infrastructure that helps drive daily operations.From a business perspective, my operational excellence-based focus ensures that support requests run quickly and smoothly while interactions remain friendly with clear communication. I’ve led compliance implementation and management projects and their scoping including having tracked and managed projects to completion.A listing of my core competences includes:• Process Development• ITSM Platforms• Budget Management• SharePoint Administration• Analytic Reporting• Compliance Implementation• Device Life Cycle & Management• Device TroubleshootingAvailable to discuss new opportunities in the greater Seattle area or virtual (remote), please contact me at moseswilliams360@gmail.comTechnical Skills: Platforms: Windows (Vista, 7, 8,8.1,10,11, Server 2008, Server 2012, Server 2016) macOS, iOS, Android Databases & Tools: Microsoft SQL, SharePoint, Microsoft PowerApps, PowerBI, Microsoft Azure, Endpoint Management, Office 365