Moses Kumar Email & Phone Number

Bengaluru, Ka, In

Hyderabad, Telangana, India

In my capacity as the Country Lead for India CCOE Services Sales – CSB, I garnered recognition for my exceptional efficiency, adeptly surmounting reporting challenges, and driving substantial growth in both revenue and margins, achieving impressive results on both a quarterly and yearly basisKey Result Areas:Led team of services coaches as point of contact (POC) between product teams and services sales, consistently exceeding SRU targets on quarterly and yearly basisOrchestrated collaboration between consumer and small business INBOUND teams to ensure effective attachment and integration of services, providing guidance and coaching through team of coachesDirected day-to-day operations of call queues by overseeing team of coaches, which includedConducted regular training, coaching, and feedback sessions with ISRs across multiple inbound channels (Voice, Chat, CSMR, SB)Monitored call quality, email etiquette, and adherence to SLAs within team, with continuous improvement guided by my coaching teamTook charge of customer service escalations, ensuring resolution and closure through coordinated effortsCollaborated with marketing and merchandizing teams to strategize and execute activities that supported objectives of offline CCOE inbound team, leveraging team of coachesSpearheaded upselling initiatives to consistently meet and exceed quarterly targets, relying on efforts of team of services coachesProduced comprehensive weekly Business Management System (BMS) reports and presented performance updates on weekly, monthly, and quarterly basis, reflecting collective achievements of coaching teamWas accountable for delivering revenue and margin targets as defined for each quarter, utilizing expertise and dedication of team of services coaches.Exercised leadership capabilities by successfully motivating and inspiring others.

Bangalore

Spearheaded comprehensive program management, strategically driving India's Services Sales Team {Team Size: 68 Members}Addressed and resolved technical, financial, and operational concerns by working with team members and directors.Distinguished by my role as meticulous Merchandiser, I specialize in optimizing profitability through strategic price setting, comprehensive range management, and artful curation of POSM materialsMy portfolio extends to crafting compelling service content for demand generation marcom, complemented by seamless orchestration of end-to-end vendor relationshipsKey Highlights:Orchestrated seamless day-to-day operations of multiple projects, culminating in successful facilitation of services product sales across diverse channelsEarned distinguished "Silver Award Certification" for exemplary engagement in Q2 programs and received coveted "Director's Special Award" for enhancing deliverables by optimizing critical processes.Project Lead for successful launch and management of Dell Store's Online NPOS Store and APOS Store, effectively bolstering direct sales, buybacks, and E-Tail business prospectsNotably, I championed EAN Code creations to further augment our retail offerings and long term compliance strategyAdeptly examined, reviewed, and perpetually monitored service attach rates and services revenue per unit for segmentThis proactive approach safeguarded against unforeseen profit fluctuations, as I meticulously scrutinized both existing and emerging SKUs to sustain our unwavering focusPioneered introduction of new revenue streams by meticulously driving end-to-end projectsFrom conceptualizing roadmaps and setting precise goals, to assembling high-performing teams and defining unambiguous roles, I ensured flawless executionRigorously scrutinizing project quality and identifying risks, I masterminded successful launches and sustainable initiatives

Bangalore

Been a Team Manager for Direct Sales Teams, managing teams of Inside Sales Representatives responsible of selling Dell products which includes Personal Computers, Electronics, Accessories, Mobility Products, Services and Packed Software. Managed the hiring, staffing of diverse and effective workforces.Nurtured and led India CSB Sales Team, invigorating growth and fostering high-performance culture.Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.Discussed sales strategies and promotional plans with VP of Sales on regular basis.Attained exceptional outcomes from information technology sales team by effectively communicating expectations, meticulously planning, monitoring, and appraising performance, and fostering professional developmentGarnered the esteemed "Dell Circle of Excellence Award" for consistently outstanding performance, and proudly stood as the "India Platinum Club Winner" for four consecutive quarters, showcasing unwavering achievements

Bengaluru, Karnataka, India

Augmented sales growth by driving various sales metrics such as Pen. /Attach & Conversion Rate, Talk Time, Account Tapping, and Customer Experience and so on of every ISR in the segmentLeveraged skills as:POC for all weekly business review presentations and reports.Project Lead for QFINITI (Call recordings tool); launched for the first time in India, ensured that unique epicenter was created for entire Sales Org. with respective level of access to each & everyone basis hierarchy.SPOC for SOH, taken end to end in charge and got the same reduced to a great extent.POC for all required access to every new joiner in Small & Medium Business team; acquainted them through HR inductions & product trainings (Classroom sessions)Segment’s NPS data scrubbing; improved SMB team’s NPS scores by channelizing feedbacks received to the respective teams & followed up till a permanent solution identified.

Bengaluru, Karnataka, India

Handled key accounts and relationship accounts by providing complete valuable consultation to clients on their IT infrastructure investment by taking total ownership of all the transaction with the accounts provided.Developed good rapport with the existing clients and keeping track of their growth.Interacted frequently with the IT heads and decision makers to plan for prospective business.Resolved issues pertaining to immediate support and continuously monitor the availability of products.Resourceful at maintaining business relationship with clients to achieve best results by providing them the required quality product and service norms by resolving their service related issues on time.Ensured achievement of monthly / quarterly sales targets and profitability.Experience in selling Laptops, Desktops, Workstations, Monitors, Projectors and services.Experience in selling to customers across all regions of India.Provide the right kind of configuration and the right kind of system to cater their needs.Negotiation on the solution/price and subsequent follow ups on the purchase status.Keeping the customer updated on the delivery status & Experience in handling delivery clause / issues.

Bengaluru, Karnataka, India

Responsible for selling spare parts and extension of warranty to Dell customers.Was part of HSMB, Home, Small & Medium Business Segment and handled customers of this category.

Bengaluru, Karnataka, India

Worked for Dell as Marketing Researcher and executed promotional events and various other demand gen activities.Was on contract and payroll of consultancy named Hotriya Resource Management Private Limited.

Tamil Nadu, India

Experience of selling various products by interacting with customers face to face.Convincing the customers to use the products according to their requirements upmost efficiently.Explaining the need of income and the opportunities to the interested customers to do the business.Lead a team of more than 120 downline distributors to achieve monthly targets across different cities of southern states. Attended seminars and describing the facts and figures of the manufacturing methods and its ingredients through presentations to the downline distributors.Conducted motivation classes to encourage the downline distributors.Conducted training sessions every week by gathering existing and new interested distributors.

Master Of Business Administration - Mba, Marketing

Master'S Degree, Digital Marketing

Executive Program, Blockchain Technology

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist