• Streamlined operations and improved efficiency by implementing new standard operating procedures• Developed and executed marketing campaigns to increase sales and attract new customers• Analyzed customer data to identify trends and preferences, allowing for targeted product recommendations to increase conversion rate• Optimized product listings and enhanced user experience on Shopify, Shopee and Lazada platforms, resulting in an increase in sales for campaign days.• Implemented advertising campaigns on social media platforms, to help growth in customer acquisition and expanding the customer base.• Proactively resolved internal and external concerns, enhancing customer and employee satisfaction, and reducing escalations.• Designed eye-catching campaign materials using Canva, enhancing marketing efforts and brand visibility.• Assist in the development of new business opportunities with clients and collaborate with the other teams to find additional business & up-sell opportunities.• Managed end-to-end customer order lifecycle, encompassing shipping, logistics, processes for returns and refunds, ensuring exceptional customer satisfaction and operational efficiency.• Developing of new business opportunities with clients and collaborate with the other teams to find additional business & up-sell opportunities.

• Effectively oversaw store management on Shopee, Lazada and Shopify, optimizing product listings, enhancing product visibility, and increasing sales performance.• Skillfully managed chat support for various seller platforms, providing timely and efficient assistance to both customers and sellers.• Served as the primary point of escalation and efficiently resolved support tickets, ensuring swift issue resolution and a high level of customer satisfaction.• Collaborated with product and marketing teams to communicate customer feedback and insights, driving product enhancement and development based on customer needs and preferences.• Actively engaged with the customer community, addressing concerns, providing solutions, and fostering loyalty to strengthen brand reputation.