Moses M. Rigitha Email & Phone Number

Diani, Kenya

▶️ Key Achievements:🏆 Oversaw two major renovation projects through to completion while staying within budget and time frame.🏆Successfully opened up a new restaurant🏆 Oversaw daily front desk operations, food & beverage, maintenance and housekeeping for more than 30 employees🏆 Decreased employee turnover by 50%.🏆 Increased room revenues by 15% year-to-year for three consecutive years▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results• Analyzed and reported on key performance metrics to senior management.• Facilitated smooth collaboration between departments through clear communication channels.• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.• Developed strong relationships with vendors, resulting in better pricing and improved service quality.• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.• Increased profit by streamlining operations.• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Implemented quality control systems to boost overall product consistency and reliability.• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.• Supervised operations staff and kept employees compliant with company policies and procedures

Oman

▶️ Key Achievements:🏆 Reduced labour costs by 10% through introduction and training of cost control measures while maintaining excellent service and profit levels.🏆 Directed 25 events per year, including receptions, weddings, and corporate lunches with more than 1000 attendees.🏆 Voted best destination spas resorts in the World in 2022,Readers’ Choice Awards, Middle East, Resorts, No. 1 in 2021. Readers’ Award, Best Hotel for Sustainability in the Middle East in 2021. 🏆 Created an efficient customer grievance system to manage customer complaints and resolve disputes in a timely manner which improved customer satisfaction by 30% in just 2 months.🏆 Drove Quality Assurance (QA) from an average of 65% to 90% ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Mentoring staff in efficiency and effectiveness to ensure overall team confidence and competency.✦ Maintaining detailed inventory and working within set budgetary guidelines for continued profit growth.✦ Closely monitoring stock levels to implement necessary replenishments for smooth service.✦ Interacting positively with customers while promoting hotel facilities and services.✦ Preparing for and executing new menu implementations.

Kenya

▶️ Key Achievements:🏆 Negotiated supplier contracts, managed budgets and controlled inventory to make sure we were always within our budget and got the best supplies at the best rates which led to cost reduction of up-to 25%.🏆 Led a staff of 20 employees with innovative policies that yielded a 27% increase in profits from the previous calendar year.🏆 Delivered in-depth training to customer-facing staff, promoting strong service performance which resulted in a 15% increase in sales and decreased guest complaints.🏆 Increased customer satisfaction and retention by 30% in 6 months by crafting menus which ensured food and drink options reflected current trends and pushed boundaries of customers' expectations.🏆 Strategised long-term business needs by gathering guest relations feedback for process improvements which saw the company save on unnecessary spending and also an increase on return guests by 30% yearly.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.✦ Enhanced customer satisfaction ratings by resolving issues efficiently.✦ Managed customer service by training staff, overseeing operations and resolve issues quickly.✦ Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.✦ Created fun team building activities to engage staff in up-selling to meet revenue targets.✦ Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Dubai, United Arab Emirates

▶️ Key Achievements:🏆 Prepared rotas to achieve stable coverage while minimizing payroll costs this ensured enough staff for each operation and also cutting overtime costs by half compared to the previous year.🏆 Designed wine lists of over 300 selections and 14 by the glass selections to achieve 20% sales increase within 6 months.🏆 Created team building initiatives to encourage up-selling and meet revenue targets which went up by 30% in 6 moths as well as staff morale and confidence.🏆 Trained 40 waiting staff to improve service techniques, including suggestive up-selling and insight up-selling.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Gained experience in all managerial activities including budgets preparation,recruiting,menu engineering which prepared me for the next level of my career✦ Set effective employee schedules that maintained coverage at peak times and minimised labour costs.✦ Maintained bar stocks, replenishing daily as necessary.✦ Delivered food and beverage orders within established timeframes.✦ Collected money and made change.✦ Made engaging connections with guests to create loyalty.

Al Barsha

▶️ Key Achievements:🏆 Served guests across 200+ cover restaurant with friendly and professional approach.🏆 Maximised covers by monitoring dining room for seating availability thus increasing the restaurant revenue.🏆 Trained and supervised 30 wait staff to maintain first-class customer service standards.🏆 Commended for multitasking in the largest and busiest section of the restaurant during peak hours.🏆 Resolved internal conflicts between waiters, thereby setting an example for employee relations.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Maintained full knowledge of bar and menu items and made recommendations.✦ Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.✦ Set effective employee schedules that maintained coverage at peak times and minimised labour costs.✦ Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.✦ Maximised employee morale and corrected performance issues according to established standards.

Dubai, United Arab Emirates

▶️ Key Achievements:🏆 Managed the cash register accurately for three months in the absence of the cashier.🏆 Awarded “Employee of the Month” award for two months following superior customer service performance and customer feedback.🏆 Attained WSET (wine and spirit education trust) level 2 certificate to enhance my knowledge and advance my career.🏆 Transformed an extremely difficult customer into a patron by leveraging strengths in premium quality services.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.✦ Performed closing duties including cleaning, sanitising and replenishing.✦ Maintained bar stocks, replenishing daily as necessary.

Dubai Marina

▶️ Key Achievements:🏆 Got promoted from a waiter to a bartender within 8 months of my first job.🏆 Received “exceeds expectations” and “exemplary” ratings in many performance reviews in three years.🏆 Received 500+ 5-star feedback on Google reviews.🏆 Attained WSET(wine and spirit education trust) level 1 certificate to enhance my knowledge and advance my career.🏆 Voted best Italian restaurant in middle east in 2011.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Delivered food and beverage orders within established timeframes.✦ Maintained bar stocks, replenishing daily as necessary.✦ Maintained full knowledge of bar and menu items and made recommendations.✦ Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.

Certificate, Hospitality And Tourism Management

*The law and you as a hospitality associate *Competencies for hospitality success *Marketing and revenue management *Fundamentals.

Diploma, Hospitality Administration/Management