Moses Musinguzi Email & Phone Number

Kampala, Ug

Kyanja

Kampala, Central Region, Uganda

Lead all operations and the SafeBoda/SafeCar driver community in Kampala- Manage multiple projects and a resourceful multi-tasker that execute a number of tasks to get things done-Leading, managing and coaching a 50+ person team -Ownership of driver related KPIs as well as recruitment strategy, incentive programmes and building processes across operations.-Analyzing performance metrics data and using it to identify ways to improve the performance of our drivers and the… Show more Lead all operations and the SafeBoda/SafeCar driver community in Kampala- Manage multiple projects and a resourceful multi-tasker that execute a number of tasks to get things done-Leading, managing and coaching a 50+ person team -Ownership of driver related KPIs as well as recruitment strategy, incentive programmes and building processes across operations.-Analyzing performance metrics data and using it to identify ways to improve the performance of our drivers and the efficiency of the team.-Identifying and implementing strategies to improve driver engagement and retention -Developing and implementing a range of special and high impact projects across various functions of the driver team. Show less

Kampala, Uganda

Ensured an adequate and high quality supply of Boda and Car drivers to meet XXXXX daily demand.- Improved the rate at which drivers complete trips received from 69.0% in June 2020 to current 80% for bodas and from 30% to 70% for Cars from the time we launched in August 2022 to-date. - Built analytical tools that operations use to identify ways to improve the performance of our fleet.- Leading, managing, and coaching a 30+ amazing person team to drive efficiency.- I ensured a… Show more Ensured an adequate and high quality supply of Boda and Car drivers to meet XXXXX daily demand.- Improved the rate at which drivers complete trips received from 69.0% in June 2020 to current 80% for bodas and from 30% to 70% for Cars from the time we launched in August 2022 to-date. - Built analytical tools that operations use to identify ways to improve the performance of our fleet.- Leading, managing, and coaching a 30+ amazing person team to drive efficiency.- I ensured a successful launch of SafeCar with less than 3% driver offence rate. - Reduced company's financial exposure of up-to 200 million Uganda shillings from equipment loan by creating partnerships that offer these similar benefits.- Support with the global operations (Nigerian Market) with driver onboarding, Engagement and retention. Show less

Kisementi

Launched Food, Shop and Parcel order deliveries verticals in the core operations and the entire driver community.- I owned the scoping, piloting and integration of all Food, Shop and Parcel deliveries into Operations and Customer Care Departments.- Selected and trained 1000 champion drivers responsible for delivering the parcels, pharmaceutical, food and shop orders during Covid 19 era.- I developed analytical models and reporting systems to measure performance of the delivery… Show more Launched Food, Shop and Parcel order deliveries verticals in the core operations and the entire driver community.- I owned the scoping, piloting and integration of all Food, Shop and Parcel deliveries into Operations and Customer Care Departments.- Selected and trained 1000 champion drivers responsible for delivering the parcels, pharmaceutical, food and shop orders during Covid 19 era.- I developed analytical models and reporting systems to measure performance of the delivery drivers. - I developed a fraud elimination model that stopped delivery drivers from accumulating huge negative balance that had costed company over 100 million Uganda shillings and 10% Driver churn. Show less

Kampala, Central Region, Uganda

Ensure an adequate and high quality supply of SafeBodas to meet daily 70,000 rides.- Worked with an outsourced marketing agency that recruited over 6000 SafeBodas to meet growing demand.- Established 3 wellbeing partnerships that aimed at reducing driver expenditures and increase earnings. - Led, trained and mentored a team of 10 customer relationship agents that supported an average of 120 walkIn drivers.- Support with the global operations (Nairobi and Mombasa Market) with… Show more Ensure an adequate and high quality supply of SafeBodas to meet daily 70,000 rides.- Worked with an outsourced marketing agency that recruited over 6000 SafeBodas to meet growing demand.- Established 3 wellbeing partnerships that aimed at reducing driver expenditures and increase earnings. - Led, trained and mentored a team of 10 customer relationship agents that supported an average of 120 walkIn drivers.- Support with the global operations (Nairobi and Mombasa Market) with driver onboarding, Engagement and retention. Show less

Kampala, Central Region, Uganda

Support Driver community with all the troubleshooting, Product test and bug reporting. - Hire, lead and train a team of 15 amazing associates to support with troubleshooting drivers issues. - Conduct focus group discussions to test price, bonus and product scenarios. - Replicate, flag and report product bugs. - Outsource CRM tools and create processes for the smooth information flow.

Kampala

Soft Launch SafeBoda and introduce our value preposition to drivers that have never interacted with technology, train them to abide to the road code of conduct plus Introduce them to the use of technology to improve their Standards of living.- Trained and Led a team of 15 direct sales agents that recruited 1000 drivers into the community. - Proactively ensured a smooth partnership with Red-cross and Police that conducted road safety and first aid trainings. - Ran community… Show more Soft Launch SafeBoda and introduce our value preposition to drivers that have never interacted with technology, train them to abide to the road code of conduct plus Introduce them to the use of technology to improve their Standards of living.- Trained and Led a team of 15 direct sales agents that recruited 1000 drivers into the community. - Proactively ensured a smooth partnership with Red-cross and Police that conducted road safety and first aid trainings. - Ran community engagements that aimed at reducing driver churn. - Led a team of 10 driver support agents. Show less

Endiro, Kisementi, Accacia

First Ever SafeBoda rider. - Reliably delivering parcels on behalf of customers on time. - Safely transporting people from point A to B.- Chairman (Team Lead) for the members on my Boda Stage to offer great customer service.