• Installing, configuring, securing and maintaining Datacenter infrastructure using VMware tools (Vsphere/Esxi, VSAN, NSX etc.).• Developed and implemented plans to deploy virtual servers and associated hardwares • Administer and maintain virtual and physical server systems using VMware vCenter Server Appliance and vRealize Operations suite• Managed and monitored server performance and availability for optimal output•Planning and recommending security measures to protect and secure against attacks and unauthorized access to datacenter infrastructure•Identifying and assessing potential security threats to networks and systems• Monitoring and analyzing security-related data to detect and respond to security breaches.• Developed and document best practices, processes, and procedures for securing and maintaining IT infrastructure(virtual or on-prem).

Provide support for Micro focus enterprise application; Network Automation on Linux and Windows platform in EMEA region.Assisting customers in creating and making API calls from third-party applications to NA to get additional information such application metrics, adding additional fields etc.Configuration and troubleshooting of NA to monitor the performance of the organizations' network infrastructure devices.Accurate Interpretation of tickets in order to proffer appropriate solution.Investigate Logs provided by clients to Identify possible problems.Provides clearly articulated technical action plans toward case resolution.Act as the Queue Manager and ensure there is no SLA breach in the EMEA regionMaintain and create knowledge matter (KM) documentation for issuesProvides exceptional technical assistant and Customer service to clients through several medium like phone call, email, chat or remote sessions, until reported issue is solved.Collaborating with subject matter experts and other engineers in other region to share knowledge and support each other.Proper escalation of unresolved ticket like product defect, third party integration to appropriate internal teams (e.g. Research and Development Team)Management of tickets using Salesforce, Sirius, SharePoint etc.#Skills: Vsphere· VSAN· NSX· VCP· SNMP· Network Administration and Monitoring Tools · Salesforce · Linux System · Windows Server · SSL Certificates · PostgreSQL · Virtualization(VMware)

Software Support Engineer at Micro FocusActed as the first technical contact for enterprise customers using the Microfocus Enterprise application; Network Node Manager i to monitor large-scale physical network architecture and virtual networks. Configuration and provisioning of device, alerts set-up, event trigger, data collectors, metrics, and customization of the dashboard(inventory) to meet customers’ needs. Assisted with installation, configuration, and integration of NNMi with other products like Network Automation(NA), ( NNM iSPI for Metrics (NPS), NNM iSPI for QA, NNM iSPI for Traffic , NNM iSPI for MPL | etc. to monitor performance servers, CPU, memory both in classic and Docker nodes or in Kubernetes clustersApply broad technical background and knowledge of Micro Focus servers and network monitoring tool to resolve technical incidents and queries, application extensions, and integration issues.Investigating and replicating root cause analysis using Wireshark and TCP dump for window and Linux respectively for tracing IP packets with feedback reported within SLA time frame. Reproduced issues in lab with well documented troubleshooting steps, recommendations, and resolutions. Referencing quixy (internal database) and other resources pertaining to product to gain insight and provide accurate technological solutions.Following lay down procedures to properly escalate unresolved tickets to the appropriate team and if need be to RnD.Taking ownership of customer issues and seeing problems through to resolutionTimely management and Prioritizing of several open issues(tickets).

• Provided technical support for Microsoft Office 365 suite, including advanced troubleshooting for Microsoft Teams, OneDrive, and Exchange.• Collaborated with cross-functional teams to resolve customer issues and escalated to subject matter experts when needed.• Ran diagnostic programs and commands to identify and resolve technical issues with Outlook synchronization and mailbox configurations.

Network Engineer with proven records of providing both on- site and remote support for software.Deploy and Configure network switches, routers and wireless devices.Design and implementation of industry best practices routing protocol and network security.Develop LAN network and plan out Wi-Fi Access PointsReplacing faulty network hardware components when required.Setting up virtual machines ( VMware ESXi, workstation and Oracle Virtual box)Ensure total security and maintenance of network to avoid downtown.Escalate problems that requires domain expert know-how

Field Officer/support personnel