COVID-19 Case Investigator and Contact Tracer with the Florida Department of Health in Broward CountyWorked with a team of public health professionals to initiate prompt communications with people infected with and exposed to COVID-19 to efficiently provide approved guidance on isolation and quarantine Employed dynamic communications and interpersonal skills, cultural competency/sensitivity tactful language, and empathetic skills to build rapport and maintain trust with patients of varied backgroundsPerformed multiple tasks including screening clients at a Florida Department of Health COVID-19 testing site

Managed and maintained healthcare client relationships with physicians and other health professionalsResolved customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to managementIdentified sales opportunities, and made presentations to foster relationships with healthcare providers Knowledgeable in health care industry compliance including HIPAA Led pharmaceutical client training programs to increase participation in rare disease clinical trialsPartnered with the internal global communication team to help shape and communicate company’s vision to clients, employees and other stakeholdersUsed video and telephone conferencing technology to communicate with healthcare providers resulting in increased pharmaceutical product sales and awareness

Interviewed subject matter experts to create articles and other technical documentation for publication; write press releases; Evaluated, edited, revised and presented content for publication

Worked directly with Subject Matter Experts to Create and update Standard Operating Procedures for oil and gas client companies, always completing projects on time and within budgetEvaluated, edited, revised and presented content using a template for a consistent, concise and logical presentation of concepts, processes, procedures, and guidelines which led to safe operation of equipment saving clients millions of dollars from potential accidentsConducted document search and recovery operations saving clients thousands of dollars in reproduction cost; excelled in this position and streamlined efficiency

Wrote case studies for information technology department (IT for Shell) disseminated monthly to thousands of Shell employees saving the department thousands in communication costs Assisted a global team of internal communication managers and consultants in shaping and communicating Shell’s IT message to clients, employees, and other stakeholdersDocumented clear and concise minutes in real time during regular global teleconferences ensuring teleconferencing as a reliable method of communication; successful outcomes delivered successful results

Wrote press releases and pitched story ideas to local and national media saving clients thousands of dollars in advertising costsHelped design PR/Advertising campaigns including the 100th anniversary celebration of Lionel Trains, and able to help garner national coverage for this venerable model train icon Researched media data and maintained in-house database keeping the company well informed of local and national media marketsHandled day to day office operationsTransformed position to that of increased revenue production through creative interventions