Shelby Moses Email & Phone Number

Knoxville, TN, US

Knoxville, TN

• Work collaboratively with other office staff to complete duties in a timely fashion.
• Maintain databases of various patients based on follow up need to ensure appropriate care.
• Assist in maintaining Patient-Centered Medical Home recognition and requirements per NCQA guidelines.
• Aid in tracking quality metrics to ensure our patients are receiving the best care possible while also pushing our clinicians to meet ever-rising quality standards.
• Handle phone calls, schedule patient appointments, and verify insurance.
• Assess calls rapidly, determining whether the issue needs addressed by myself, a nurse, or can be placed on voicemail.

Knoxville, Tennessee, United States

• Work collaboratively with other office staff to complete duties in a timely fashion.
• Handle phone calls, schedule patient appointments, and verify insurance.
• Assess calls rapidly, determining whether the issue needs addressed by myself, a nurse, or can be placed on voicemail.
• Assist with sorting, scanning, and filing of medical records in EMR.
• Navigate between office's Cerner scheduling system RevenueCycle and Cerner Powerchart to access records and ensure appropriate handling of patient needs.
• Aid in front desk coverage, including check-ins and check-outs.

Athens, Tennessee

• Provided warm and friendly customer service to all partners and short-term and long-term residents.
• Worked collaboratively in a fast paced environment with other dietary and interdepartmental partners.
• Trained new employees on medical terminology, dietary needs, scheduling, and meal time process.
• Prepared and distributed trays up to 90 trays according to dietary guidelines.

Knoxville, TN

• Interacted with bilingual staff 6-12 hours a week.
• Supervised and assisted with homework for up to 20 children in the Children's Program in the evenings.
• Assisted with office work such as filing, databases, and phone calls.
• Communicated child's progress in both English and Spanish.
• Researched and created a 9-week educational program, which included projects and activities for children ranging in ages 3 to 12.

Knoxville, Tennessee

• Attended all classes for a specific course and created detailed notes.
• Navigated online portal and submitted notes prior to deadline.