Current technical: Supervise a team of 16 network, systems, and endpoint engineers and direct their efforts at maintaining and upgrading critical infrastructure, allowing the organization to provide excellent patient care. Managing the completion and upgrade of CHOC’s Workspace ONE implementation a full-stack replacement of CHOC’s legacy Citrix environment emphasizing mobile, user experience, re-platforming CHOC’s infrastructure towards hybrid-cloud, and creating a resilient platform. Supervising process improvements for the department utilizing server naming conventions, Office 365 Planner and Teams tools, Scrum methodologies, ServiceNow Knowledge Base articles, helping to achieve operational efficiencies.Current non-technical: Budgeting, cost management, project management, performance evaluations, process improvement, conflict resolution.

Technical lead for CHOC’s backend infrastructure, which consisted of VMware ESXi running over Cisco UCS with Pure SAN storage. Managed and maintained that environment, provided documentation and knowledge transfer to the rest of the technical team. Global Administrator for CHOC’s M365/O365 environment, managing Exchange, Teams and other Office productivity applications for the enterprise. Utilized Powershell to manage many aspects of the Exchange environment as well as provide reporting to the organization. Administered CHOC's various cloud tenants including AWS, VMC on AWS, Azure and the SAML backends for multiple SaaS relationships.Oversaw backup solutions such as CloudEndure, Rubrik, and Veeam.Administered the following technologies: F5 load balancers, NetApp SAN, Brocade, Windows/macOS/Linux, as well as other VMware technologies (UAGs, vROPS, VRNI, DEM, Cloud Connectors, Skyline).

Senior administrator, managing and maintaining business-critical IT infrastructure.Administered the compute infrastructure consisting of Cisco UCS B-series, HPE c7000, HPE Proliant, ESXi 5.5, Windows Server 2008 R2 – 2016, and Pure/HP SAN storage.Managed and maintained Citrix XenDesktop 7.6 FP3 environment, Provisioning Services, NetScaler, and Citrix User Profile Management.Utilized SCCM for the installation of applications/patches to all systems on the internal LAN. Oversaw the distribution of security patches on a bimonthly basis from the SCCM console. Handled all manual patching for business-critical DMZ servers and failover clusters to minimize interruption to the business.Supervised the daily, weekly and monthly backups running on the NetBackup 5230 appliance with attached Quantum LTO5 tape library.Primary administrator for Cylance PROTECT Antivirus.Maintained SCOM server for proactive monitoring of the internal LAN.Utilized the Office 365 and Azure web portals to manage O365 mail as well as virtual machines hosted on the Azure platform.Primary administrator for the implementation of Solarwinds Serv-U SFTP into the environment, which created a secure FTP server for external clients transferring sensitive files to the company and vice versa.Furnished clear and concise documentation for end-user communication as well as in response to IT audit requestsfrom the company's internal compliance department.Served as 2nd tier IT support for the company Helpdesk team.

Lead solutions architect for the upgrade of Citrix XenApp to Citrix XenDesktop over Server 2012 R2.Lead solutions architect for the implementation of Citrix XenApp into US Probation Office's network. Managed all details of the project, from learning the intricacies of Citrix XenApp to managing its integration into the existing Active Directory network. Kept track of all agency deliverables (virtualization requirements, DR/COOP requirements, Cisco/HP ProCurve switch configurations, implementation of NetApp SAN storage, images for the end-user systems, implementation of XenApp on iOS mobile devices, and training).Lead systems administrator for Microsoft Server 2008 R2 with expertise in virtualization, DFS, Group Policy, file services, NTFS security, and endpoint images. Expertise included managing support consultations with multiple vendors, as well as providing well-documented instructions to end-users.Managed support and troubleshooting of HP ProCurve and Cisco Catalyst layer 3 and layer 2 switches to maintain and support efficient connectivity for the server/application layer and user endpoints.Primary IT trainer for end-users. Supervised the implementation of multiple methods to train end-users(on-site presentation, recorded video presentation, etc.) and developed all related supporting documentation.Oversaw the implementation of two separate biometric/single sign-on solutions. In the Novell environment, implemented BIO-Key fingerprint authentication with SecureLogin single sign-on. With US Probation's conversion to Active Directory, implemented Imprivata OneSign. Ensured a seamless organizational transition between the two products.Managed the conversion of US Probation’s network from Novell to Microsoft Active Directory. Kept track of the hardware configuration, virtualization requirements, and conversion of client systems from Novell endpoints to Active Directory endpoints.

Built, imaged, and performed troubleshooting on a variety of hardware and software for major corporate clients. Specialized in HP & IBM hardware and Windows software solutions.Coordinated with various levels of client management to ensure timely delivery, implementation, and customer satisfaction. Managed and maintained all paperwork related to company-specific requirements for imaging, asset tracking, and security tagging.

Provided tier 1 end-user support for various departments to further the corporate mission of providing financial services to a global client base.Designed and implemented project converting company infrastructure to Windows Active Directory.