Moses Modipa Email & Phone Number

Bryanston, Gauteng, South Africa

Pretoria

 Managing the “helpdesk” email inbox Assist end-users and customers by phone and email with first-level technical support Perform password resets and user account creation, changes and deletion Email account setup Hardware and software configuration Network configuration Manage critical incidents Install and Maintain printers on the print server Add or remove users on Active Directory groups Scan and clean virus/malware on user’s computer Internet service problems, Computer hardware problems Troubleshooting software problems Help desk support warranty or post-warranty support  Assisting Users to Log in Testing, Repairing and maintaining equipment Working out the reasons for the breakdown of systems  Analyse and identify problems with individual or multiple computer systems to maintain smooth functioning and resolve if any. Recommend areas of improvement for processes and procedures. Identify and repair hardware and network connectivity issues. Interact with agents to resolve technical problems with desktop computing equipment and software Block or unblock all USB Ports Grant and remove internet access Remote on users computers to resolve problems Setup emails or troubleshoot all email problems Connect or troubleshoot all printer issues Join or re-join all computers to domain Add or remove users script on Active Directory Install or repair MS Office Package Setup and configure new users, or new computers Grant or remove admin rights

Rosebank

• Fast job logging based on templates • Managing the “helpdesk” email inbox• Provide first line support to end users who face problems with computer hardware and software.• Reporting on number of calls logged vs. how many calls were closed at the front line• Doing after office support (standby)• Password reset• Account unlock• Email account setup• Hardware and software configuration• Network configuration

Midrand, South Africa

Computer hardware problems  Troubleshooting calls software problems  Assisting Users to Log in  Maintaining Computers daily  Testing, Repairing and maintaining equipment  Working out the reasons for the breakdown of systems  Analyze and identify problems with individual or multiple computer systems to maintain smooth functioning and resolve if any.  Provide a daily IT report, weekly and month.  Identify and repair hardware and network connectivity issues.  Interact with agents to resolve technical problems with desktop computing equipment and software.

Graphic DesignerWebsite DevelopmentWeb and Email MaintenanceCloud AdministratorWeb Hosting Manager (WHM)

Diploma, Information Technology

Diploma