Provide technical support for both hardware and software issues users encounter.Monitor the system daily and respond immediately to security or usability concerns.Create and verify backups of data.Respond to and resolve help desk requests.Upgrade systems and processes as required for enhanced functionality and security issue resolution.Administrate infrastructure, including firewalls, databases, malware protection software and other processes.Install and test computer-related equipmentMonitor network communicationImplement the policies for the use of the computer system and networkPassword and identity managementServer maintenance and configuration. Generation of accurate and timely reports to various users as requested.Supervising filing of documents and in charge of the registry.

-In the month of September to November 2016, I was in charge of the Digital Literacy Programme (DLP) in Machakos County which is the programme targeting at learners in all public primary schools and is aimed at integrating the use of digital technologies in learning.-Responsible for the system development lifecycle (SDLC) process and designing data flow programs.-Maintenance and configuration of network equipment, such as routers, switches, firewalls, wireless access points, and so on.-Assisting in the organization's data and maintains the data structure.-Hardware and software support.-Assisting in automation of government services.I was also involved in data capturing in the KNEC during month of December 2017.During month of January and February 2018, I was attached in the ministry of land to do Record Transcription & Validation and Data entry in order to digitize the land records.

Respond to and resolve ICT faults and requests through onsite visits and remote support tools.Install and configure approved computer hardware and licensed software.Maintain up-to-date hardware and software inventories to ensure legal and financial compliance.Monitor ICT (physical and network) security and report any risks or incidents to the administration.Manage the ICT supplies budget.Maintain printers and school telephone.Data management for staff and students.Website administration.Maintenance of IT resources.

Software installation, training and support to the trained users.Marketing and selling the service of Cyfras technologies.Following up on payments from the customers.Local Area Network setup and/or maintenance of the existing set ups.Software maintenance and development.Code, test, debug and maintain programs.Diagnosis and correct systems failures.

Network assembling and configuration

Performing basic network procedures and configuration on the LAN.Installing, maintaining and supporting PC software, Hardware and other peripherals running on the LAN.Management of ICT equipment inventory.Overseeing the computer security and updating of the antivirus on a regular basis.User support through diagnosing and resolving of the technical end user problems.