Moses Mwaura
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Moses Mwaura Email & Phone Number

CUSTOMER SERVICE REPRESENTATIVE at Cloudworkers
Location: Nairobi County, Kenya, Kenya 4 work roles 1 school
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Current company
Cloudworkers
Role
CUSTOMER SERVICE REPRESENTATIVE
Location
Nairobi County, Kenya, Kenya

Who is Moses Mwaura? Overview

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Quick answer

Moses Mwaura is listed as CUSTOMER SERVICE REPRESENTATIVE at Cloudworkers, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Moses Mwaura.

Moses Mwaura previously worked as Customer Service Manager at Cloudworkers and Customer Service Manager at Great Rift Express Shuttle And Parcel Ltd. Moses Mwaura holds Bachelor Of Science - Bs, Actuarial Science from University Of Nairobi.

Profile bio

About Moses Mwaura

Seasoned Customer Service Representative with over three years of hands-on experience and expertise in CRM systems, particularly proficient in HubSpot. Passionate about delivering top-notch customer experiences, I excel in understanding client needs and providing timely, effective solutions. My track record includes resolving complex issues, managing escalations, and fostering long-term relationships that drive customer loyalty and satisfaction. Leveraging my strong communication skills and in-depth knowledge of CRM tools, I am adept at streamlining processes and optimizing workflows to enhance overall efficiency and productivity. Let's connect to discuss how I can contribute to elevating your customer service operationsDedicated and results-oriented Customer Service Representative with a passion for delivering exceptional experiences. With experience in the field, I thrive on resolving inquiries efficiently and effectively, ensuring every interaction leaves a positive impression. Proficient in handling diverse customer needs, I excel in building rapport and providing tailored solutions that exceed expectations. Committed to continuous improvement, I stay abreast of industry trends and leverage innovative approaches to enhance service delivery. Let's connect to explore how I can contribute to elevating customer satisfaction and driving business success.

Current workplace

Moses Mwaura's current company

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Cloudworkers
Cloudworkers
CUSTOMER SERVICE REPRESENTATIVE
4 roles

Moses Mwaura work experience

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Customer Service Manager

Current
Cloudworkers

Managed a team of 15+ customer service representatives, achieving a 95% patient satisfaction score.Developed and implemented a patient feedback system, increasing service efficiency by 20%.Trained staff on HIPAA compliance and empathetic communication techniques.Reduced service resolution times by 30% by streamlining communication protocols.

Jan 2023 - Present

Customer Service Manager

Great Rift Express Shuttle And Parcel Ltd

Nairobi, Kenya

Developed and improved the capabilities of the customer representative team over one year. 1. Led key customer support initiative, maintaining a year average of 95%+ “extremely positive” customer feedback and record-breaking customer retention rates. 2. Reduced call transfer rates from 45% to 10% by mentoring team members and developing services knowledge..

Jan 2022 - Mar 2023

Customer Service Representative

Great Rift Express Shuttle And Parcel Ltd

Nairobi County, Kenya

Used strong communication skills to collaborate with team members to ensure efficient service. Moses Ndonga +254700864564 1. Handle 60 to 80 calls daily with duties including tracking clients' parcels by coordinating with truck drivers, presenting relevant service information, and booking tickets for clients. 2. Trained new employees on how to do.

Feb 2021 - Jan 2022

Attache

Kenya

Underwent company’s training and used the skills attained to bring on board new clients to the company. 1. Did client prospecting and fact-finding physically on malls, shops, and other commercial buildings located in the city. 2. Conducting medical, life, and general insurance presentations to possible clients. 3. Entering client’s details in the proposal.

Jun 2019 - Aug 2019
1 education record

Moses Mwaura education

FAQ

Frequently asked questions about Moses Mwaura

Quick answers generated from the profile data available on this page.

What company does Moses Mwaura work for?

Moses Mwaura works for Cloudworkers.

What is Moses Mwaura's role at Cloudworkers?

Moses Mwaura is listed as CUSTOMER SERVICE REPRESENTATIVE at Cloudworkers.

Where is Moses Mwaura based?

Moses Mwaura is based in Nairobi County, Kenya, Kenya while working with Cloudworkers.

What companies has Moses Mwaura worked for?

Moses Mwaura has worked for Cloudworkers, Great Rift Express Shuttle And Parcel Ltd, and Jubilee Insurance.

How can I contact Moses Mwaura?

You can use AeroLeads to view verified contact signals for Moses Mwaura at Cloudworkers, including work email, phone, and LinkedIn data when available.

What schools did Moses Mwaura attend?

Moses Mwaura holds Bachelor Of Science - Bs, Actuarial Science from University Of Nairobi.

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