Seasoned Customer Service Representative with over three years of hands-on experience and expertise in CRM systems, particularly proficient in HubSpot. Passionate about delivering top-notch customer experiences, I excel in understanding client needs and providing timely, effective solutions. My track record includes resolving complex issues, managing escalations, and fostering long-term relationships that drive customer loyalty and satisfaction. Leveraging my strong communication skills and in-depth knowledge of CRM tools, I am adept at streamlining processes and optimizing workflows to enhance overall efficiency and productivity. Let's connect to discuss how I can contribute to elevating your customer service operationsDedicated and results-oriented Customer Service Representative with a passion for delivering exceptional experiences. With experience in the field, I thrive on resolving inquiries efficiently and effectively, ensuring every interaction leaves a positive impression. Proficient in handling diverse customer needs, I excel in building rapport and providing tailored solutions that exceed expectations. Committed to continuous improvement, I stay abreast of industry trends and leverage innovative approaches to enhance service delivery. Let's connect to explore how I can contribute to elevating customer satisfaction and driving business success.
Cloudworkers
-
Customer Service ManagerCloudworkers Jan 2023 - PresentManaged a team of 15+ customer service representatives, achieving a 95% patient satisfaction score.Developed and implemented a patient feedback system, increasing service efficiency by 20%.Trained staff on HIPAA compliance and empathetic communication techniques.Reduced service resolution times by 30% by streamlining communication protocols.
-
Customer Service ManagerGreat Rift Express Shuttle And Parcel Ltd Jan 2022 - Mar 2023Nairobi ,KenyaDeveloped and improved the capabilities of the customer representative team over one year. 1. Led key customer support initiative, maintaining a year average of 95%+ “extremely positive” customer feedback and record-breaking customer retention rates. 2. Reduced call transfer rates from 45% to 10% by mentoring team members and developing services knowledge. 3. Collaborated with team to quickly resolve customer complaints with appropriate action. 4. Handle highly escalated clients via polite communication and issue-resolving skills.
-
Customer Service RepresentativeGreat Rift Express Shuttle And Parcel Ltd Feb 2021 - Jan 2022Nairobi County, KenyaUsed strong communication skills to collaborate with team members to ensure efficient service. Moses Ndonga +254700864564 1. Handle 60 to 80 calls daily with duties including tracking clients' parcels by coordinating with truck drivers, presenting relevant service information, and booking tickets for clients. 2. Trained new employees on how to do receipting of the client's parcels and review payments. 3. Received a 90% customer satisfaction rating, 20% higher than the company average. 4. Engaged with clients to ensure the delivery of satisfactory services.
-
AttacheJubilee Insurance Jun 2019 - Aug 2019KenyaUnderwent company’s training and used the skills attained to bring on board new clients to the company. 1. Did client prospecting and fact-finding physically on malls, shops, and other commercial buildings located in the city. 2. Conducting medical, life, and general insurance presentations to possible clients. 3. Entering client’s details in the proposal forms, analyzing and processing them. 4. Client’s Insurance quotations.
Moses Mwaura Education Details
-
Actuarial Science
Frequently Asked Questions about Moses Mwaura
What company does Moses Mwaura work for?
Moses Mwaura works for Cloudworkers
What is Moses Mwaura's role at the current company?
Moses Mwaura's current role is CUSTOMER SERVICE REPRESENTATIVE.
What schools did Moses Mwaura attend?
Moses Mwaura attended University Of Nairobi.
Not the Moses Mwaura you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial