Moses Ramirez Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Round Rock, TX

• Provided expert Dell Printer and third-party imaging solutions for Acquisition and Medium Business customers as a Technical Sales Specialist, reaching 100-150% quota attainment over several quarters despite significant.
• Built strong relationships with Account Managers and Executives, supporting up to 13 teams, empowering reps to exceed mutual product sales goals, maintaining accurate pipeline, uncovering opportunities and driving new.

Round Rock, TX

• Trusted advisor for SMB customers in global and channel commercial segments providing input to build B2B third-party software solutions encompassing products from VMware, Microsoft, Red Hat, Adobe, Autodesk, and others
• Provide leadership, training, and development of teammates, encouraging campaign participation, increasing utilization of tools and resources, and fostered effective communication with other teams and with management

Round Rock, TX

• Analyzed requests for product research and generated quotes for Enterprise systems and accessories for Department of Defense customers in the Dell Federal segment, partnering tosurpass team revenue goals in September.
• Demonstrated initiative in self-training, using all available internal tools, training modules and classes to improve sales and technical knowledge, role visibility, and career position

Austin, TX

• Top performer on sales team selling and upselling musical instruments, accessories, pro-audio equipment, and software, serving local and national customers via chat and inbound phone queue
• Worked across multiple software platforms processing orders, managing inventory company and shipping details, identifying problems and setting up tasks for other employees via Asana, and maintaining customer.
• Maintained relationships with small and medium businesses and NPOs, repeat and prospective customers, and product vendors, setting appointments and making outbound calls to research product specifications and.
• Provided feedback on processes during billing system software conversion, web site flow and user experience, accuracy and efficiency of search results
• Provided product demonstrations for musical instruments for publishing on web site and social media

Austin, TX

• Retained customers on an inbound call queue, maximizing monthly recurring revenue by retaining and upselling core and ancillary products. Supported a national customer base using multiple systems for billing, account.
• Maintained top sales numbers to consistently rank in the top 15-20% of the call center floor. Served as a subject matter expert to help teammates to provide solutions to various problems

Austin, Texas Area

• Retained customers on an inbound call queue, actively re-selling and upselling attorney and CPA access services on an inbound queue consisting mainly of small to medium business owners
• Answered 20-30 calls per day and made outbound calls to confirm sales leads for standalone products
• Received ongoing training via the Griffin Hill Integrity Sales System directly from the president of the company, Daren Baird. Accountable for actively improving metrics via specific goal setting, reviewing case.

Round Rock, TX

• Helped lead a team responsible for sales averaging $10 million for Q3 and Q4 of FY12, 10% of revenue for the entire Consumer acquisition floor
• Part of a second tier sales team which closed missed sales, recovered lost customers, and helped maintain a pipeline for the acquisition teams
• Resolved customer problems and escalations due to order errors to retain customer loyalty and drive Net Promoter Score; also assist with escalations from other channels
• Served on a team of product advocates, discerning the product knowledge needs from the sales floor. Took on a role as Product Specialist, answering system-related technical questions for pre-sales support and for.
• Served as a mentor, coaching reps to best practices and providing team leadership for rep development

Round Rock, TX

• Consistent top performer, maintained rankings among the top 15% of sales reps on the floor based on close rate, margin per call, and service revenue per unit
• Achieved a consistently high profit margin per call of 117% and service revenue per unit of 115% to the floor average, outperforming assigned worker teammates through full-time hire date in July 2010