Experienced Technical Account Manager working with clients from various industries to manage and implement new solutions which help provide operational benefits, enhanced security and efficencies.Helping clients with implementing IT solutions which provide improved efficiencies/security and cost savings.- IT Support- Network Security- Backup Solutions- Saas Solutions- Cloud Migrations

The Dynamic Networks Group operates from a base in Yorkshire, with a focus on helping businesses run smoothly and stay technologically ahead of the curve. The company specialises in the design, specification and installation of structured cabling systems and wireless networks, IT services and support, security and access control systems, electrical installation, testing and maintenance, fire and security alarms, business and home automation.The team combines traditional customer service values with the latest technological innovations, and the business has built a strong reputation through an impressive track record of work in the commercial, construction, industrial, manufacturing, professional services, education, healthcare, leisure and retail sectors UK-wide. For more information visit www.dynamicnetworksgroup.co.uk.

technical support specialist

Managing and implementing IT infrastructure for new Hermes sites across the UK, successfully managing IT suppliers Ricoh, BT and Kcom to meet project deadlines.Design, developed and successfully managed network infrastructure implementation for Hermes sites in Enfield, Bridgwater, Liverpool, Newmarket and Birmingham. As part of Hermes network expansion project 2013.Providing support to users via email and telephone to help resolve technical and networking issues, working with IT service desk to provide 2nd/3rd line support.Network monitoring and IT support for all 30 Hermes Sites across the UK.Documenting and creating user guides for key internal systems such as Meraki Wi-Fi, Cisco IP telephony and Iphone\Ipad configuration

Successfully designed and implemented School Wi-Fi network infrastructure and administrated network development.Improved user confidence with hardware and software through training and research.Network administration and management of LAN duties included deploying, configuring, maintaining and monitoring active network equipment in a Microsoft system environment.Supporting over 600 student and staff Active Directory accounts duties included creating new users, exchange mailboxes and creating user profiles.Installing, managing and repairing hardware including servers, desktop computer and laptops.Deploying Windows 7 on LAN and supporting users with the new operating system.

Providing 1s line support to clients, helping resolve software issues with e-commerce websites and content management systems logged in service desk.Supporting clients via telephone and using remote support tools to resolve issues at first contact.Quality assurance testing on client system’s before initial deployment identifying errors and areas for improvement to the development team.

Working with the IT Support Team to provide effective 1st and 2nd line support, maintaining the helpdesk system and keeping the resolution database accurate.Installation and support of PDA’s, laptops, phones and involvement in desk moves requiring hardware reinstallation.