Moshe Ram Email & Phone Number

Israel

• Leading the business unit activity and managing the customer delivery teams of project managers, developers, implementors and customer care experts, ensuring quality, timely and on-budget delivery of services and projects.• Responsible for successful long-term customer relationships and customer satisfaction, valued by the customer as a trusted advisor and reliable focal point for business and systems issues.• Focused on growing the business with the customer, by identifying and… Show more • Leading the business unit activity and managing the customer delivery teams of project managers, developers, implementors and customer care experts, ensuring quality, timely and on-budget delivery of services and projects.• Responsible for successful long-term customer relationships and customer satisfaction, valued by the customer as a trusted advisor and reliable focal point for business and systems issues.• Focused on growing the business with the customer, by identifying and promoting business opportunities. • Planning and Managing the P&L – Budget planning and controlling of more than 10 million USD – meeting targets and objectives and achieving successful outcomes.• Defining and deciding on long-term business unit goals.• Managing and planning human resource activities (25 employees). • Key involvement in formulating the company's long-term strategic plan and Leading Business development activity. • Director of Service and Operations including maintenance activity - ensuring targeted service and performance standards are achieved and exceeded.• Working closely with the company’s Sales and Business Development.• Promoting new business opportunities.• Cultivating strong relationships with partners. Negotiating and closing deals with Global Vendors and Customers. Show less

• Responsibility for Turn Key Contact Center and Back-office projects (Migdal, Pheonix, Bezeq, ICC, Leumi Card, Leumi Bank, Discount Bank, Hapoalim Bank, Yes, Bezeq Online and Isracard).• Defining Projects goals, resources, methods and time frames• Creating and Establishing project execution mechanisms, setting of frameworks while cooperating with customer mechanisms and determining on treatment hierarchy.• Deepening customer relations for continuity - changes and new… Show more • Responsibility for Turn Key Contact Center and Back-office projects (Migdal, Pheonix, Bezeq, ICC, Leumi Card, Leumi Bank, Discount Bank, Hapoalim Bank, Yes, Bezeq Online and Isracard).• Defining Projects goals, resources, methods and time frames• Creating and Establishing project execution mechanisms, setting of frameworks while cooperating with customer mechanisms and determining on treatment hierarchy.• Deepening customer relations for continuity - changes and new projects.• Managing project’s sub-contractors and vendors activities.All Projects which were under my responsibility ended successfully, on time and within budget, and reaped praise (both internally and among customers)• Member and Manager of a strategic customer team Show less

Israel

Ph.D. Research Student, Organizational Behavior Studies.

Coller School of Management Researching Negotiation, Trust, Morality and Corrupt Cooperation,

Master Of Business Administration (Mba), Info. Systems

Master'S Degree, Public Policy - Conflict Resolution Negotiation And Mediation, Graduated With High Honors

Effective conflict analysis, negotiation strategies and tactics , conflict resolution frameworks in organizations, and communities arenas.

Bachelor'S Degree, Economics