Managing new Data Warehouse projects to build one enterprise for data analytics engine to cover aspect of employee model to support analytics in employee workspace for performance and historical data. Collect and unify the interaction between Alorica client’s customers and Alorica’s Systems to build a single view of all interactions handled by Alorica. This includes all channels, all markets and all delivery types. Map new Azure sources to existing Power BI reports for data source consolidation, identify EDW-ETL (SSIS Packages/SP) and convert them to Pyspark/Ansi SQL. Managing the migration of Alorica clients from legacy platforms to new Azure Cloud platform.

Sr. Manager of Cloud Data Migration and transformation from legacy systems to AWS Enterprise Data Warehouse using Snowflake and MS SQL while migrating all existing reports to Power BI. Initiated the architecture reviews with team and architects on future state creating logical and physical data models.Collaborated with internal stakeholders including Ops, ROC, Finance and other business units. Worked alongside BSA, product owner and engineering teams to facilitate Agile and Scrum best practices for PDS Legacy Reporting migration to a CONSALIDATED PM STAGE and Data Warehouse platform using Snowflake on AWS Cloud. Serve as a subject matter expert on Project Management Book of Knowledge (PMBOK) and Agile / Scrum methodology frameworks for the data team. Establish and maintain direction and guidelines for managing strategic and departmental initiatives; this includes resource allocation, project duration, schedule and the project budget. Collaborate with the project workgroup, managers, customers and vendors in identifying key business issues and developing solutions. Responsible for overseeing and providing guidance to a team committed to achieving the project goals. Also managed the Legacy Reporting migration project to new to EDW and Power BI Managed the Master Data Management (MDM) project with IBM for Provider Data, Patient information and office location establishing single source of dataManaged the operation and production support of enterprise reporting systems based on MS SQL and Power BI. Responsible for the overnight reporting daily jobs of consolidated DB from Epic and QSI medical transactions.

Scrum Master and Principal program manager, streamlining the software development process and life cycle (SDLC) by implementing Scrum methodology and Agile Project Management processes. Conducting all Scrum Related ceremonials and acting as Servant leader to empower development team to achieve their goals. Acting as an agile champion responsible for directing teams in tailoring and adopting Scaled Agile Framework principles. Responsible for coordination, implementation, execution, control and completion of assigned projects ensuring consistency with company strategy, commitments and goals. • Facilitate Scrum collaborations from hosting daily scrum meetings to get hands-on updates on projects• Facilitate sprint planning, grooming session, sprint reviews and sprint retrospectives• Address potential impediments and link up team activities with the product owner’s wish list• Guide the team in implementing methodology rules to deliver rapid and reliable business products• Responsible for supporting product owners to manage product backlog, help communicate the owner’s wish list to the project team, arrange and optimize product backlog• Coached organization toward scrum adoption, Plan scrum implementation and implement changes and steps to increase the team productivity and velocity • Coached teams in project management best practices• Managed Enterprise Data Warehouse team of ETL and BI developers using ETL and Informatica, OBIEE and Tableau tools for dashboards, analysis and reports.• Managed Data Warehouse projects including Data Vault, dimensional tables and Symantec layer for presentation and self-services. • Worked with C-Level executives to drive goals and objectives and product priorities.

Responsible for the On-going development of the product vision and strategy. Synthesize ideas on strategy, planning and execution of next generation of products while building consensus with IT and business and driving execution. Acted as an Agile Champion responsible for directing teams in tailoring and adopting Scaled Agile Framework principles.• Facilitated Daily scrum meetings, spring planning, spring reviews, and spring retrospective. Planned team capacity and generated velocity report.• Managed product management team including product managers and BSA working with business to facilitate product road-map and product backlog including prioritization for future release planning.• Acted as Scrum Master for multiple onshore and offshore Agile/Scrum teams (7-9 members including developers, QA, DBA and embedded BSA)• Implemented JIRA and Confluence (replacing since day one and acted as admin for Jira. • Created JIRA road-map portfolio dashboards for all sprints and various reporting incremental releases• Managed the company product roadmap and support the releases for the next 2 years.• Responsible for developing Business Requirement Spec (BRD) and Functional Technical Specifications Documents (FSR) for our products and services. • Planned, assigned and direct workloads of product management teams.• Managed Sales Force process for business cases• Managed the BI team using MS Stack like SSIS/SSRS and SQL DB.• Proficiently organized and facilitated daily scrum, sprint reviews, retrospective, sprint and release planning• Collaborated closely with product owners and backlog grooming sessions to keep product backlog relevant and prioritized, ensuring acceptable criteria were agreed upon and user stories were ready to be sized.• Worked with other scrum masters across multiple sites to prepare and facilitate potentially shippable increment planning sessions.• Educated product owners, scrum teams, management and organization on Agile/Scrum processes.

Top performing Sr. Director of the Project Management Office (PMO), I centralized the management structure for a group of projects in an organization, aimed at ensuring standardization, reducing duplication and leveraging resources such as people, technology, communication, Project Tracking, and. Project Support. • Facilitated Daily scrum meetings, spring planning, spring reviews, and spring retrospective. • Worked with Product owners on artifacts such as product backlog, spring backlog, sprint burndown, velocity and capacity planning• Facilitated sprint planning as Scrum Master for multiple Scrum teams; • Used JIRA and Confluence since day one and acted as admin for Jira. Integrated Bamboo for release management and TFS/GitHub/SVN for code visioning • Walked the product owner through more technical user stories and encourage collaboration between the Scrum team and product owner• Created JIRA road-map portfolio dashboards for all sprints running concurrently where we looked at %complete, how many tasks are open, tasks in-progress, completed tasks, Tasks in QA and tasked that are closed and ready for deployment for upcoming Sprint incremental releases• Managed software development projects using .Net, PHP, JAVA, JS, MSSQL and WordPress.• Managed multiple small to large E-Commerce projects using WordPress and Magento using CPI for secured credit card payments. • Managed some of the world’s premier network of in-market automotive digital media brands such as motor trend, automobile, and others • Managed the Media-Works team developing Mobile Platform and Apps (including Google TV) for Automotive in-market and Enthusiastic brands such as Motor Trend, Automobile and Hotrod• Implemented Rich Media ads for our websites and mobile apps• Develop monthly reports, KPI metrics for exec team• Managed Connected Devices project called Smart Rack using IOT technologies

Managed the Center of Excellence team to transform loans origination into paperless workflow. Managed the integration between loan origination and loan servicing systems. Managed the development of various infrastructure projects supporting e-fax, paperless workflow and others• Collaborated with teams the definition of project scope, establishing individual and common goals in order to increase senses of responsibility, ownership, and accountability within work to promote successful outcomes• Identified current barriers to efficacy and crafted on-the-spot solutions to overcome obstacles• Streamlined and upgraded PMO-based communications and procedures to significantly improve company value• Oversaw a diverse team of professionals in activities and initiatives related to business development• Cultivated senior-level management, leadership, and sales competencies through the meeting of sales goals• Generated new business and accounts through effective sales and strategies, while managing projects• Acquired new business and new customers through effective outreach, marketing, and client relationship management. Increased revenue through key and strategic initiatives, and the testing and refining of processes to reduce project costs• Oversaw special projects and tasks while meeting a series of projects and overarching company goals• Improved and enhanced processes through the continuous attention-to-detail of company projects and shortcomings• Resolved discrepancies in performance, while implementing quality review procedures and data checkpoints• Generated and streamline standard operating procedures, while ensuring SOP compliance with regulatory affairs• Delivered timely and high quality project and company-specific data to regulatory authorities and stakeholders• Monitored team work load, project timelines, and adherence to set goals, while providing critical support

• Manage the development, maintenance, and support of all mainframe applications for Fortune 500 Companies • Modernize large applications for key Fortune 500 clients.• Supervised large software development teams for fortune 500 telecom company. • Served as a member of a transition team at Sprint in preparation to study and manage their Mainframe core applications• Implemented 24/7 tier 2 and tier 3 application support department per agreed upon Service Level Agreement (SLA)• Developed and streamlined internal operating policies and procedures, while ensuring adherence to new protocols • Managed multiple offshore outsourcing teams in India, developing critical international relations and communications tactics.