Moshe Vazan Email & Phone Number

Israel

- Providing professional services as a subcontractor to leading firms in the construction industry.- Develop an annual revenue projection and effectively manage project flow to ensure the delivery of high-quality professional services.- Finalizing and negotiating the project price and contract terms.- Maintaining and enhancing the sales department's KPIs and leading a digitization workflow that tripled tender responses and easier hand-shake between departments.- Response to construction tenders and recruit new customers and sustain a positive and strong relationship with customers.- Serves as the main point of contact for office IT issues.

Providing first level (Tier-1) customer support and service via email, chat and phone calls.Part of my responsibilities were to overseeing the daily operations of the customer service department (locally) and a third party customer service provider.In addition, setting customer service department goals (KPI's), training new comers, submitting new customer support issues to product manager and R&D team and deliver the fix to our customers.

The Global Support Operation Center is the Operations Center, Help-desk & focal point for all customer support calls and inquiries as the team leader I have established the operation center to be able to be:- The focal point for customer support calls & inquiries- Carry out quality installation & preventive maintenance according to schedule- Provide Customer support and technical issue resolution on site, via phone and Email- Provide Training & OJT to End Users & site integrators- Release Customer Support technical manuals/notes and patch documentation for possible issue resolution- Support Deployment Engineers when they are on site