Moshidi Manaka (She/Her) Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne Area, Australia

A one to one assistant role working alongside the Director of Digital Workspace & Aus. Infrastructure. The team is responsible for maintaining all the internal hardware, software and system needs for staff at IAG, and is one of the largest teams in the organisation. Fostering many relationships and networks across the organisation, I was go to person for many leaders & staff for a wide range of solutions; a leader in driving cultural change through significant transformation, & an early adopter/champion of new technologies and processes.Key Responsibilities: •Expense, Diary and Travel management•Managing the competing priorities of the Director•Comms via email, phone and internal social channels on behalf of the Director.•Producing reports, analysing/synthesising data using SAP & Jira•Creating presentations •Maintaining & establishing strong vendor & partner relationships•Internal stakeholder engagement (CIO, other Assistants, product &business owners).Other responsibilities.•Project kick offs•Project Estimation Planning•Managing and Creating Kanban walls and other visual systems both physically and virtually•Running and organising team stand-ups•Organising team training in Agile fundamentals, Estimation Planning & Inceptions•Facilitating Agile Fundamentals training The role has been integral in expanding my skills and knowledge in:•Business Acumen•Organisation and prioritisation of workplace initiatives•Understanding and implementing strategy •Working autonomously •Taking ownership and responsibility over pieces of work•Emotional Intelligence •Customer Relationship Management/EngagementI wasalso a member of IAG by Design - a collective of staff within IAG who actively apply design thinking methods to solve the needs of the business, such as creating new products for our insurance customers. This has given me an opportunity to work on some amazing initiatives.

Melbourne, Australia

The Digital First team was a new offering from CGU selling business insurance direct to customers online. It involved the introduction of new software: Salesforce. As one of seven consultants strategically chosen to be on the team my role encompassed sales & service, online chat, responding to customers via Facebook & Twitter as well as the training other staff members.This was an opportunity to bring something new to an organisation that was looking to change its digital story. I found it extremely rewarding, and loved the self-organising nature of the team. Together we looked out for each other’s well-being, and monitored how we spent our time away from the team.Responsibilities:•Customer Relationship Management using Salesforce – creating new customer profiles and making sure to have the right levels of information that will drive additional leads for the wider digital sales team.•Monitoring online customer engagement using Radian6, a Salesforce product.•Testing new software and additions to salesforce by creating and running scenarios •Rolling out of new software and training team members•Reporting back to business on success and failures •Providing support to external and Internal customers for new online Commercial Insurance offering.•Represent company & respond to customers across multiple social media platforms•Contribute to department growth by finding new ways to exceed sales targets•Ongoing Product Verification Testing for new online platforms

Melbourne Area, Australia

This is where I started my journey in tech. This role ignited my love and passion for technology and the positive differences it makes in people’s lives. I was fortunate to be a part of some of the biggest launches in the history of the organisation such as iPad 2, and work for a polarising and inspiring organisation. My time with the company came to an end as there were no additional opportunities for career growth at the time.Role:Manage and oversee the day to day running of the Apple business across a range of partner stores such as JB Hi-Fi & David Jones in order to maintain consistent brand messaging, maximise exposure and increase sales potential by:•Getting teams excited about working with Apple•Providing exceptional customer service to both internal and external customers•Running Apple Product Demos•Maintaining good customer relationships by creating my own CRM•Working with store managers and their teams on developing & improving business models•Design and implement business plans•Facilitating in-store training and upskilling using solution and needs based methods•Negotiating prominent retail floor space •Merchandising •Implement creative solutions to achieve and exceed sales targets

Melbourne Area, Australia

Personal Blog that has seen many incarnations over the last 10 years - it is currently under construction (determining what the future will hold) but the handle @ohmosh can be found on Instagram, Twitter and Tumblr

Melbourne, Australia

This was the last role I held with Suncorp. I had been there for 3 1/2 years and been in a variety of roles from inbound sales and customer service, claims lodgement, administrative and personal assistant, and face to face customer sales and service (at the Preston AAMI Branch).All those roles prepared me for being a rec and set consultant where I performed to the highest standard, exceeding expectations. This lead me to being a in a 'floater' type role where I assisted other staff who could not manage their files on their own, and developed them to work more efficiently.

Melbourne, Australia

Preston, Victoria

This was my first foray into the world of consumer electronics, and it was an exciting time with the arrival of digital cameras and technology, as well as the prevalence of iPods and MP3 players. I also had the opportunity to look after the sound and vision department, which came with distinct responsibilities like managing and maintaining a catalogue system for the inventory; being able to advise and suggest acceptable film and music choices for customers; and monitor embargoed stock.

Melbourne, Australia

Providing exceptional customer experience and showering customers with semi-precious stones.

Carlton, Victoria

From the Candy Bar to the Box Office - All Things Cinema.

Bachelor'S Degree, Communication And Media Studies

Certificate Iv In Interior Decorating, Interior Design

Front End Web Development, Client Side Web Development, Completed

HTML CSS JavaScript UX

Bachelor Of Communication, Professional Writing And Public Relations

Activities and Societies: HYDE Magazine ContributorStudied Public Relations

Bachelor'S Degree, Social Science/Anthropology/Cinema Studies

Studied Social Science - Anthropology & Cinema Studies