Cloud and DevOps engineer with two years of experience in AWS cloud, including one year specializing in Kubernetes, Docker, Terraform, and Jenkins.- Skilled in designing, deploying, and managing cloud-based contact center solutions.- Adept at provisioning and managing EC2 instances, implementing robust CI/CD pipelines using Jenkins and ArgoCD, and leveraging AWS managed services like CodeBuild, CodePipeline, and CodeDeploy.- Expertise in setting up contact flows and integrating with AWS services like SNS for advanced functionality.- Skilled in managing Kubernetes clusters with EKS and ECS, and experienced in infrastructure as code with Terraform.- Proficient in utilizing Prometheus and Grafana for monitoring and visualizing system metrics, ensuring optimal performance and scalability.- Knowledgeable in optimizing performance and cost-effectiveness of cloud environments.- Adept at troubleshooting, monitoring, and ensuring the security and reliability of Amazon Connect deployments.- Proficient in documenting configurations, workflows, and troubleshooting processes to maintain clarity and support future maintenance and enhancements.- Dedicated to driving efficiency and innovation in cloud environments.