Mosh Malik Email & Phone Number

Morden, England, United Kingdom

Manage performance meetings and tackled challenging areas of depot performance, working with Trade Union Representatives, Trains Managers, Train operators, Syndicate Leaders and other Stakeholders, to deliver a world class level of customer service. Managing change as Line Operations Lead for MyJourney, previously SuccessFactors - the brand new P&D.

Network Wide

• Implement Bronze, Silver and Gold Badge recognition for excellence in Real Time Information (RTI/PAs.)
• Engage with local management teams at all depots on the Network, to drive 30/90 second PAs.
• Engage with TUs and Operators at all depots to embed the great importance of ‘The Customer’s Experience.’
• Support and inspire all lines on the Network to meet and exceed Scorecard targets for Real Time Information.
• Constructed line specific Databases to identify both line and depot RTI/PA Hot Spots and trends for all lines, to empower management and operators with the ability to target areas of development meaningfully.
• Implement standardised Customer boards, database management, Red/Green letter discussions and subsequent reward/development processes across all depots on the Network, to establish fairness and consistency in the.

North Greenwich Depot

Manage performance meetings and tackled challenging areas of depot performance, working with Trade Union Representatives, Trains Managers, Train operators, Syndicate Leaders and other Stakeholders, to deliver a world class level of customer service. Managing change as Line Operations Lead for SuccessFactors, the brand new P&D process for LU. Responsible.

Victoria Line

I have stepped up and taken on the role of Acting TOM on countless occasions when my TOM has been away. As acting TOM, I maintained good relationships with the trade union representatives to ensure depot harmony and positive morale. Attended to incidents and managed safe recovery as demonstrated by my fact-finding interviews with staff and customers to.

Victoria Line

Train Operations. Deliver world class customer service.Provided customers with a safe and punctual journey through monitoring of train dwell times, upholding timetable requirements and constant vigilance. I collaborated with DTSMs, service controllers, and other stakeholders to maintain the integrity of the train service. I inducted best practices by.

Central Line

Assist Customer in the purchase of most suitable ticket. Manage daily, weekly, monthly and yearly accounts.Protect company revenue.

Central Line

Assist customer with onward journey. Assist customers with ticket purchase. Maintain the reputation of London Underground.