Mosh Malik Email & Phone Number

Morden, England, United Kingdom

Manage performance meetings and tackled challenging areas of depot performance, working with Trade Union Representatives, Trains Managers, Train operators, Syndicate Leaders and other Stakeholders, to deliver a world class level of customer service. Managing change as Line Operations Lead for MyJourney, previously SuccessFactors - the brand new P&D supporting process for LU. Responsible for development and combine wide roll out for Line Operations.Cost Centre Manager for Morden Depot, responsible for managing depot budget and reducing cost, reviewing depot needs and considering financial footprint both local and combine wide.Maintain good relationships with the trade union representatives to ensure depot harmony and positive morale through Tier 1 and Level 1 meetings to address depot concerns locally, rather than escalation.Complex Case Conference Management to offer staff support back to meaningful work with LUOH support and considering redeployment and medical termination where appropriate.Implement new depot practices, such as forecast tools and coverage planning tools to reduce ONAs, reduce LCH and improve performance, measurable through significant improvements in Depot Performance Scorecards. Effectively managed staff and their performance through active communication and promotion of a collaborative work environment measurable by delivery of team talk sessions, fact finding interviews alongside performance and development plans for staff. Encourage staff to achieve and exceed performance goals and line scorecard targets through my delivery of team talks, one to one coaching and monitoring and open-door engagement sessions.Developed staff knowledge and own knowledge through experience, training and coaching.

Network Wide

•Implement Bronze, Silver and Gold Badge recognition for excellence in Real Time Information (RTI/PAs.)•Engage with local management teams at all depots on the Network, to drive 30/90 second PAs.•Engage with TUs and Operators at all depots to embed the great importance of ‘The Customer’s Experience.’•Support and inspire all lines on the Network to meet and exceed Scorecard targets for Real Time Information.•Constructed line specific Databases to identify both line and depot RTI/PA Hot Spots and trends for all lines, to empower management and operators with the ability to target areas of development meaningfully.•Implement standardised Customer boards, database management, Red/Green letter discussions and subsequent reward/development processes across all depots on the Network, to establish fairness and consistency in the process.•Introduce depot-based accountability, measured on Line VIS meetings and Line-based accountability, measured on Network VIS meetings, to allow a greater level of understanding of high performing and underperforming areas, to target recognition and support more effectively.

North Greenwich Depot

Manage performance meetings and tackled challenging areas of depot performance, working with Trade Union Representatives, Trains Managers, Train operators, Syndicate Leaders and other Stakeholders, to deliver a world class level of customer service. Managing change as Line Operations Lead for SuccessFactors, the brand new P&D process for LU. Responsible for development and combine wide roll out for Line Operations across 2021-22.Cost Centre Manager for North Greenwich Depot, responsible for managing depot budget and reducing cost, reviewing depot needs and considering financial footprint both local and combine wide.Maintain good relationships with the trade union representatives to ensure depot harmony and positive morale through Tier 1 and Level 1 meetings to address depot concerns locally, rather than escalation.Complex Case Conference Management to offer staff support back to meaningful work with LUOH support and considering redeployment and medical termination where appropriate.I have created and implemented new depot practices, such as forecast tools and coverage planning tools to reduce ONAs, reduce LCH and improve performance, measurable through significant improvements in Depot Performance Scorecards. Maintaining a CVOID safe work environment in line with LU and Govt guidelines, working with TU Reps.Effectively managed staff and their performance through active communication and promotion of a collaborative work environment as demonstrated by my delivery of team talk sessions, fact finding interviews alongside performance and development plans for staff. I have encouraged staff to achieve and exceed performance goals and line scorecard targets through my delivery of team talks, one to one coaching and monitoring and open-door engagement sessions.Developed staff knowledge and own knowledge through experience, training and coaching.

Victoria Line

I have stepped up and taken on the role of Acting TOM on countless occasions when my TOM has been away. As acting TOM, I maintained good relationships with the trade union representatives to ensure depot harmony and positive morale. Attended to incidents and managed safe recovery as demonstrated by my fact-finding interviews with staff and customers to determine cause and liaising with line controllers, signallers and incident managers/DRMs to complete Incident Report Forms to prevent future reoccurrence or minimise future effect and reaction time. I have remained updated with all policies, procedure, acts and agreements that may impact on customers, staff, colleagues and stakeholders as shown by my attendance of all DTSM/TM Core courses, workshops and maintenance of licence through on the job training. Maintained staff licence validity and operational competence as demonstrated by my achievement of City & Guilds (ACWE/A1-A2) Level 3 NVQ Award to assess staff under CMS and on the job monitoring. I monitor staff performance and have highlighted strengths and weaknesses. Disciplined negative staff performance via implementation of action plans and coaching, failing this applying the disciplinary procedure as necessary. I have commended positive performance via thanks to you awards, championship roles and career development paths. Demonstrated thorough understanding of LUs IT systems, primarily SAP, Microsoft Office and Outlook amongst others. I am always maintaining and developing further IT knowledge through delivery of presentations and attendance of workshops. Managing train crew and coverage management. Protecting customer interest.Maintaining integrity of LU assets. Managing valid staff licences via training and monitoring performance and development. Protect revenue and reduce cost. Manage and maintain good working relations with stakeholders. Maximise achievement of scorecard.

Victoria Line

Train Operations. Deliver world class customer service.Provided customers with a safe and punctual journey through monitoring of train dwell times, upholding timetable requirements and constant vigilance. I collaborated with DTSMs, service controllers, and other stakeholders to maintain the integrity of the train service. I inducted best practices by maintaining my understanding of safety critical policies and procedures. I complied with the train operators’ framework agreement to prevent any breaches of security or health and safety acts or regulations.

Central Line

Assist Customer in the purchase of most suitable ticket. Manage daily, weekly, monthly and yearly accounts.Protect company revenue.

Central Line

Assist customer with onward journey. Assist customers with ticket purchase. Maintain the reputation of London Underground.