Mosima Manyane Email & Phone Number

Johannesburg, Gp, Za

Pretoria Area, South Africa

To analyze all issues raised from Production and QA team by:o Remedy Action Request System (when on Standby)o Data held on DB2 databases by running querieso Text log files located on IBM servers running AIX OS/WAS logso Discussions with business ownerso JIRA Defect Tracking Systemo Knowing Interfront Support Software both tactical and strategic· To raise valid Interfront defects adding all required information into JIRA Defects to the appropriate departments· To provide developers and testers with all information they require in resolving the bugs.· To be able to reproduce issues before escalating to Interfront QA Team.· Define needed Support Tools for use to make support process better.· Responsible for ensuring a 24/7 support coverage for our client's Production System.· Providing assistance and training to other members of the team.

Midrand

RESPONSIBILITIES & DUTIES • Monitor services using kibana and dynatrace and report any failures to the responsible team.• Using database, Dynatrace and kibana tools for investigations and to get system ‘s stats.• Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.• Support of WebLogic and Micro services(cloud) application.• Deployment of application using Deploynator and urban code tool and WebLogic administrative console.• Restart, warm-ups and clearing cache/page speed of the servers.• Performing system health check to ensure that system availability 24/7.• Troubleshooting day-to-day customer’s issues logged against my team (Second level support).• Follow up and provide feedback to the customer for escalated application issues.• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer.• Advise and assist with solutions for temporary workarounds.• Updating incident/Change requests that are logged on Remedy and Jira.• Target and un-target of database systems when required.• Writing and executing of SQL queries against Oracle databases to extract and analyze data.• Attending to system’s alert and reply to the stakeholders with root cause and solution.• Testing of software release items for production implementation.• Reporting bugs to business analysts to be fixed according to business rules.• Advise and share knowledge with the support team with system investigation and support processes.

Morningside

Investigate and resolve issues in FCUBS Raised by the usersRun end of day when ever required, Provide End of day support to the EOD Operator whenever Required, Rollout the patches provided by the vendor in to the UAT and do the testing, Generate relevant reports, Develop reports as per the Business requirements, Monitor the Application for any faults, Do regular health checks on the application, Handle the integration support in and out of the core bank.