Hanna Moskovska Email & Phone Number

Munich, Bavaria, Germany

• Bug creation and bug retest• Creation of test cases• Maintaining test documentation• Carrying out regression test runs• Collaboration with software developers and business analysts• Creating improvement tikets• Testing and working with accessibility• Training in new testing skills

• Managing project documentation• Plan and Develop the Project Idea• Managing the projects-related day-to-day operational activities• Defining, communicating, implementing, and monitoring quality standards on all project deliverables• Ensuring status reporting to the stakeholders of various levels• Facilitating the development of business opportunities within the project• Defining and implementing personal career development plans for direct subordinates, effective managing of the project staffing

• Support the implementation of agile methods such as Scrum and Kanban• Spread an agile mindset in the team• Care for your team to continuously improve regarding quality and efficiency of work as well as team cooperation• Support team building activities• Take care that your team complies with the development process• Driving an agile mindset and high-quality standards across teams and organization• Fostering a learning and improvement culture

• Teaching English intensive courses to adult learners• Tracking students’ attendance and progress• Following up with homework - assigning and checking• Carrying out regular progress tests

• Communication with German customers by chat/phone; with English, Spanish and French customers via chat;• Diagnostics and repair of hardware and basic network issues;• Installation, support and troubleshooting for software, escalation of unresolvable cases;• Resolution of configuration conflicts and optimization of PC performance on Windows OS and MAC;• Providing general computer support to new or existing clients over the phone;• Ability to diagnose and repair complex issues on Windows OS and MAC;• Providing customer-oriented service on every contact in order to fulfill all customer’s needs.

• Present, promote and sell products/services using solid arguments to existing and prospective customers;• Providing first level customer support, answering questions regarding the purchase;• Establish, develop and maintain positive business and customer relationships;• Reach out to customer leads through cold calling;• Expedite the resolution of customer problems and complaints to maximize satisfaction;• Achieve agreed upon sales targets and outcomes within schedule;• Coordinate sales effort with team members and other departments;• Keep abreast of best practices and promotional trends;• Continuously improve through feedback.