Eugene Moskvin, Pmp Email & Phone Number

Saint Petersburg Metropolitan Area

- Responsible for the overall SW feature delivery, meeting key deadlines and provide high quality, stable and scalable service- Optimize SDLC for a shared team constantly increasing value output and decreasing waste- Orchestrate mutual effort development team of 150+ engineers and 3 delivery managers, perform operational supervision and bottlenecks mitigation- Build up a harmonized relationships with business stakeholders, manage expectations and tight cases- Profound team management, building up strong team relationships, synergy atmosphere and maintain high productivity of distributed teams

Saint Petersburg Metropolitan Area

- Lead software (SW) development for multiple stakeholders as a part or RnD department for country wide projects- Perform long term service development planning, requirement management and capacity estimation to meet business goals- With technical experts perform solution discovery, searching for optimal technical approach and implementation planning, using best Agile practices- Within implementation phase perform operational planning, constant team coordination activities, constraints management and mitigation for exceptional cases- Play a role of key contact from business perspective, adopt ongoing or upcoming activities based on business insights, feedback from service users and key performance metrics- As a team lead: daily collaborating with developers to streamline value delivery based on iteration goals and team capacity

St Petersburg City, Russia

As a Department Head (since Sep 2020) - Managing program portfolio of 6 projects, up to 40 ppl in 2 locations - Supervise directly reporting PM activities: staffing, issues handing, risk mitigation, special requests - Key stakeholders' management: identify, meet and build up relationships with customer and foreign office stakeholders, plan and negotiate strategic cooperation. - Full scope of people management (directly and indirectly): hiring, adaptation, staffing motivation, professional development, salary planning and review, dismissing. - Managing finance and cost management, covering gaps and maximizing efficiency - Active participation in pre-sale activities (technical solution review, delivery model refinement, cost and resource estimations calculation)

Saint Petersburg, Russian Federation

As a DevOps lead on the project:- Leading ad distributed DevOps team of 8 engineers- Conduct consistent value delivery to peer teams and the customer- Introduced and support visibility of team work load, performance and bottlenecks- Constantly challenging current impediments to make team's work more effectiveAs a Department Head in the company:- Managing DevOps's pool of 35+ engineers (Lead and Senior engineers mostly)- Supervise hiring process of new engineers to current location, ownership of the process- Taking care about staffing pool engineers to appropriate positions on the projects- Develop technical and soft-skills competencies among the pool directly and via created org-structure of line managers (additional role for technical engineer)- Prepare team mates for level up via company's assessment process (about 50% of pool made level up last year)- Managing engineers' salaries, bonuses and their expectations- Main person to handle retention cases (attrition rate for last year is about 5%)- Taking part in pre-sales activities for domestic and foreign customers- Organizing internal and external events, leading city community HUG-SPBAs an IT professional:- Develop technical skills (passed GCP Solution Architect certification)As a trainer:- Regularly conducting soft-skills training within the company (stress management, team work, presentation skills, agile related topics)

Saint Petersburg, Russian Federation

As a Team lead on the project:- Leading team of 3 engineers to build up a AWS cloud based platform for analytical project- Provided a scalable and automated platform for developers with "push-button" deployment including PROD- Build up a resilient and manageable architecture to combine different sets of requirements and levels of access- Staffed project with the right people who were able to maintain the project after my leavingAs a unit manager in the company:- Managing DevOps unit of 15-30 engineers (Senior and Middle mostly)- Participating in hiring interviews as a main interviewer- Comprehensive people management activities (adaptation, staffing, recognition, professional growth, retention)

Saint Petersburg, Russian Federation

Saint-Petersburg

As an application support team lead I perform the following activities: • Drive a novel business service realization and growth of application support for business critical customers based on web-based technologies (.NET, Ruby on Rails, Oracle, MSSQL, Java). • Introduced and implemented essential support operation processes (service level management, application management, service desk, request fulfillment and others) based on OTRS platform. • Integrated an offshore support team to the internal corporate structure for effective service provision on the customers’ side. • Organized and controlled special language skills trainings for operations team engineers.As an IT consultant I provide the following project influence: • Led initial research, processes and procedures design, operational analysis for an application platform launch on a remote company’s infrastructure based on both ITSM and internal corporate requirements. • Guided a full range of processes and procedures creation and implementation (e.g. new request handling, change, capacity information security management, escalation and communication procedures, conflict resolution and other related). • Created and revised service contract documents, ITIL based standard operation procedures (like SLA, service catalogs, work instructions, change management procedures et al) within a support contract. • Participated in semantic based application improvement project with such technologies in place like SPAQL, RDF and TopBraid IDE.

Saint-Petersburg

GGA Software Services provides software and database development, content management systems solutions and IT consulting for world top-10 pharmaceutical/biotechnology companies.As a Sharepoint team member I was engaged support activities for strategic partners on the production farms. • Lead Sharepoint site migration project for business critical sites to a new platform including communication, project planning, implementing and customer acceptance.• Contributed in production platform support for intranet CMS systems including ticket handling, prioritization, application deployment and peer teams interactions as a Sharepoint engineer.• Assisted development team within application testing, rollout, acceptance and troubleshooting.

Saint Petersburg, Russian Federation

• Manage 24/7 operations of system and telephony infrastructure.• Background support of rapid capacity growth for application and telephony subsystems.• Team building activities including hiring the best engineers, quick integration to activity process and motivation.• Developing and implementing early error detection tools and indicators.• Use ITIL methodology for operations.• Strategic planning with branch directors during business trips to headquarters in San Mateo, CA.

Saint Petersburg, Russian Federation

With former NOC engineers organized two teams creation and operation in parallel with the following outlinesTest environment team (LAB):• Design, resource calculation and system creation from bare metal to fully virtualized scalable environments for development and testing.• Creation and management of about 40 environments LAB infrastructure spread between 5 locations in US, Russia, China, Ukraine) • China LAB significant influence from the beginning, including hiring, training and initial system support.Deployment team:• A dedicated team for code change process on PRO system organized and integrated with DEV and QA teams, AGILE methodology support.• More than 400 code change events on PRO system during one year (including remote China team code handovers and rollouts) without a single service outage as a root cause.• Team members motivation and promoting to support self-control process management inside the team.

Saint Petersburg, Russian Federation

Team operation processes buildup, control and optimize including: • Full spectrum of PRO service operation monitoring, impact evaluation, root cause analysis detection and documenting. • Low-delay incidents detection, checking, ad hoc issue clearance (minor incidents) escalation (in case of major impact), ongoing incident coordination. • Peering communication with service partner (AT&T, US location) between NOCs • Engineer’s constant English level growth evaluation and support (written and spoken).Individual and group coaching in the team (technical and personal skills).Supported 50% team growth (from 8 to 12) within 3 months by searching, phone and office interviewing, tech and personal compatibility evaluation.Led NOC team responsibilities transferring to Philippines branch office: prepared, organized and supported full team process delegation to 20 engineers’ team with 3 team leads in Manila.

Saint Petersburg, Russian Federation

Production system availability control, troubleshoot and escalation.Cooperation with peering VoIP and broadband carriers in US and Europe (like Level3, LimeLight Networks, XO, Voxbone) during planned or incidental activities.Service support documents creation in English.Mutual activity (system administration tasks) with Operations department during outstanding service incidents, manual and semiautomatic health checks.