Position Description:The Head of Support Department guides and manages the overall provision of technical support services, policies, and programs for the entire Company.Primary Objectives:Provision of top-quality technical support to Company clients;Development and enforcement of technical support and client's projects management standards;Development of superior technical support workforce;Development of a client-oriented support department culture that emphasizes services quality and continuous improvement;Continuous development and improvement of Support Department activities.

Freelance Design (Web design; Polography design; Photo Retouch; Corporate style creation.)•Sky Flow Studio (Web-design(Web design(HTML/CSS/Flash), polygraph design, corporate style creation, photo retouch, photo collage). Regardless of my primary employment, since my graduation from Animation Studio “KLASSIKA” in my spare time I keep working as a freelance designer with customers from former USSR countries and Europe.