Provides excellent customer service by training and leading a large group of team members in aprofessional mannerInterviewing, negotiating salaries, hiring and training all potential and new employeesAdministers performance appraisals and disciplinary actions for all departmentsCoordinates and implements new promotions, ensures adoption of policy and procedure changes

Serve as the frontline outside salesperson for the company initially started as a new car broker for retail consumers.Promote the sale of new car leads to dealerships via 140 different websites with classified used vehicle listings, and deliver sales of dealership banner ads for the largest provider of subprime vehicle leads in the industry.Travel throughout Arizona to sell digital marketing products to car dealerships and identify sales opportunities.Set up appointments with local dealerships to network with decision-makers and sell corporate services.Persuade dealerships to sign up for service and perform account maintenance tasks.Ensure sales tools/products are properly working for clients continually entering and leaving the program.Receive inventory feed information for both CRM and inventory providers to allow dealerships the ability to upload current inventory onto the website and attract purchaser traffic for new, used and subprime cars.Consistently meet/exceed new business onboarding goals each month in addition to quarterly metrics.Increased sales in the territory from $18K in 2014 to a current level of approximately $50K per month.

Joined the company initially operating as OpenLane as a Tier I Sales Representative, moving up through roles to a Tier III Sales Representative and then Program Manager for the privately owned marketing company in the auto industry.Nurtured relationships with rental and lease return owners and finance companies, selling wholesale online for approximately 1,200 car dealerships west of the Mississippi before moving to Senior Program Coordinator.Guided internal departments and institutional clients through issues and questions regarding procedures.Increased new sales territory monthly production from $6K to $72K in compensable revenue in six months.Maintained daily operations of inventory feeds, ensuring smooth transactions for institutional accounts.Traveled to each home office, and collaborated with marketing staff before moving into a heightened position to engage in strategic planning, arbitration escalations, collection issues and A/R before a purchase of the company by Adesa, the second largest physical auto auction company in the industry.Managed a team of five staff, providing training and motivation to achieve optimal results.Decreased A/R collections from $15K loss per quarter to only $1.5K quarterly through newly designed processes.Led the release of a private label lease return website and a shop-to-buy of off-lease vehicles for Volvo North America and US Bank, overseeing the entire rollout and implementation prior to leaving the company.Coordinated with end-users, QA and development during UAT and end-to-end testing to verify compliance.Encouraged dealer purchases on the website for other lease returns from other dealerships, educating customers regarding website operation and consistently growing the book of business.