Chris Mosley

Chris Mosley Email and Phone Number

Sr. Director, Services Business Management and Director, Strategic Services @ Adtran
Birmingham, AL, US
Chris Mosley's Location
Greater Birmingham, Alabama Area, United States, United States
Chris Mosley's Contact Details

Chris Mosley work email

Chris Mosley personal email

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About Chris Mosley

I am an accomplished professional with a rich background in directing technical and operational teams within dynamic, high-growth environments. Specializing in strategic improvements and operational reliability, I thrive in Service Delivery settings where my expertise can directly enhance system performance and client satisfaction.My career is defined by a robust track record of driving global alignment, developing key processes, and implementing quality assurance and comprehensive training programs. I excel in technical support for acquisitions, conducting detailed risk assessments, and managing change to safeguard and enhance operational integrity.As an expert in developing operational standards for connectivity services, I leverage cross-functional partnerships to optimize system improvements and maintain exceptional service levels. My experience managing large-scale budgets and spearheading process optimizations enables me to execute strategic initiatives that significantly boost operational efficiencies and business outcomes.Renowned for my focus on advancing customer satisfaction, I have successfully led initiatives that resulted in substantial increases in performance metrics and marked reductions in operational costs. My approach consistently fosters enhanced productivity and streamlined operations, setting new benchmarks in service excellence.I am eager to connect and explore how we can drive transformative improvements and achieve exceptional results in your organization.

Chris Mosley's Current Company Details
Adtran

Adtran

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Sr. Director, Services Business Management and Director, Strategic Services
Birmingham, AL, US
Website:
adtran.com
Employees:
2255
Chris Mosley Work Experience Details
  • Adtran
    Sr. Director, Services Business Management And Director, Strategic Services
    Adtran
    Birmingham, Al, Us
    View
  • Adtran
    Sr. Director, Services Business Management / Director, Strategic Services
    Adtran Feb 2023 - Present
    Huntsville, Al, Us
    As Sr. Director of Services Business Management at ADTRAN, I lead the Strategic Services Team, leveraging innovative business tools and strategies for superior service delivery. I manage a team of Subject Matter Experts proficient in Python, JavaScript, HTML, Tableau, TabPy, Polarion, and Salesforce, which significantly enhances our decision-making and reporting capabilities. My strategic oversight has streamlined maintenance revenue controls, fostering consistent year-over-year growth and securing long-term contract stability. Additionally, I have significantly expedited our quote review workflow, enhancing business efficiency by reducing process times.Accomplishments:• Implemented maintenance revenue controls, achieving a 23% increase in YOY revenue and a 34% rise in total contract gains.• Decreased quote review process time from over one business day to just 4.9 hours, improving efficiency by nearly 39%.• Recovered over $200K (~17% of annual revenue) for a $1.2M program, revitalizing financial health and instituting key process enhancements to prevent future revenue losses.
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  • Adtran
    Director, Americas (Us And Latam)
    Adtran Jun 2022 - Feb 2023
    Huntsville, Al, Us
    In my role as Director for the Americas, I led Service Delivery, Technical Services, and Engineering teams, focusing on optimizing operational efficiencies and enhancing customer satisfaction across the region. I implemented an operations improvement campaign that streamlined processes and reduced expenditures, significantly boosting our gross margin. My leadership helped foster a customer-centric culture, which was reflected in higher Customer Satisfaction scores and NPS.Accomplishments:• Spearheaded operations improvement initiatives that led to a 19% increase in gross margin.• Developed and managed effective tools for team management, tracking, and communication, which increased organizational focus and efficiency.• Managed a portfolio exceeding $10M in P&L, ensuring profitability and strategic resource allocation.
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  • Adtran
    Director, Service Operations
    Adtran Feb 2021 - Jun 2022
    Huntsville, Al, Us
    As Director of Service Operations, I managed the Services Financial team, overseeing financial reporting, services pricing, vendor negotiations, and logistics. I directed the Project Management Office (PMO), ensuring meticulous data analysis, SOX compliance, and accurate revenue forecasting. I also led initiatives to enhance customer satisfaction, employing CSAT and NPS surveys through Qualtrics and developing advanced Tableau dashboards for the Quality Assurance division.Accomplishments:• Streamlined operational processes and documentation, reducing the time required for revenue forecasting by over 50%.• Initiated customer satisfaction surveys, yielding actionable insights for service improvement.• Forged strategic partnerships with vendors to optimize materials sourcing and enhance service delivery efficiency.
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  • Windstream
    Sr. Consultant Operations Support
    Windstream Jan 2017 - Feb 2021
    Des Moines, Iowa, Us
    As a Sr. Consultant in Operations Support at WINDSTREAM, I spearheaded the development and implementation of key performance indicators (KPIs) and decision support tools that significantly enhanced the efficiency of field services operations. I specialized in creating advanced visualizations using Tableau, extracting and analyzing data from various databases like Oracle, Remedy, and QuickBase. My efforts focused on formulating robust measurement mechanisms that guided national service organizations in strategic decision-making, contributing to the design and enhancement of operational support systems that provided accurate and actionable insights for management.Accomplishments:• Honored with the Windstream Elite Award for exceptional contributions to operations and support, highlighting the impactful metrics and tools developed.• Introduced a comprehensive suite of reports and decision support instruments, establishing foundational analysis capabilities where none previously existed.
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  • Windstream
    Sr. Manager Midwest And Mid-Atlantic Region
    Windstream Oct 2012 - Jan 2017
    Des Moines, Iowa, Us
    In this national leadership role, I managed operations across a 9-state region during a critical period of corporate acquisition, stabilizing operations effectively. I oversaw a robust Field Services organization, driving enhancements in customer satisfaction and technician productivity. My leadership included implementing process improvements that increased Preventive Maintenance compliance and streamlined operations, significantly boosting On-Time delivery of customer installations.Accomplishments:• Led comprehensive business analysis initiatives, achieving over $2M in annual expense savings.• Streamlined organization and operations, enhancing On-Time delivery of customer installations by 17% and Preventive Maintenance compliance by over 20%.• Recognized with the Distinguished Service Award for exceptional contributions to cost savings and operational efficiency.
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  • Cablevision
    Director Of Customer Operations
    Cablevision Feb 2012 - Oct 2012
    Bethpage, New York, Us
    As Director of Customer Operations for a Fixed Wireless Broadband ISP startup within CABLEVISION, I orchestrated operations across multiple departments including Customer Care, Technical Support, Billing, Collections, and Logistics. My initiatives in process improvements led to a 67% improvement in the delivery interval for MAC (Move-Add-Change) requests and a 15% reduction in labor costs by optimizing Call Center operations. My strategic approach also set consecutive month-over-month records for new customer installations through effective scheduling and deployment strategies.Accomplishments:• Established records for new customer installations, showcasing outstanding project management and strategic planning skills.• Achieved a 67% improvement in MAC delivery intervals, greatly increasing customer satisfaction.• Reduced Call Center labor costs by 15%, through effective team management and operational restructuring.
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  • Jdh Contracting
    Director Of Technical Services
    Jdh Contracting Nov 2010 - Nov 2011
    Plainfield, In, Us
    As Director of Technical Services at JDH CONTRACTING, I crafted a strategic operational plan, defining capital and expense budgets, for the launch and integration of a Technical Services team. Leveraging strong analytical skills to boost organizational efficiency, my responsibilities included conducting comprehensive performance evaluations of the Outside Plant team defining strategic adjustments to increase productivity while reducing operational costs. Accomplishments:• Initiated and directed a rigorous vendor qualification process, identifying program and project requirements, and aligning business delivery to ensure a successful partnership.• Innovated payroll system processes to produce significant reductions in processing times and errors without additional expenditures.• Successfully set operational guidelines and strategy for the Technical Services team and maintained alignment with the company's evolving business objectives.• As PMO Director, I championed project management methodologies, focusing on on-time project completion, budget adherence, alignment with quality standards and enhancement of project manager’s skillset.
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  • Avaya Global Services
    Director Of Operations
    Avaya Global Services Jan 2010 - Sep 2010
    Morristown, New Jersey, Us
    In my role as Director of Operations at AVAYA, I led pivotal initiatives following the integration of Nortel Enterprise. My leadership was instrumental in streamlining operations and implementing Lean Six Sigma principles to optimize processes. I developed and executed strategies focused on resource consolidation, operational efficiencies enhancement, and ensuring the seamless execution of business functions across the board.Accomplishments:• Championed a national initiative to elevate technician capabilities, which resulted in a 50% reduction in field lab locations and enhanced remote access capabilities through a sophisticated web interface.• Designed and successfully executed a strategic plan that not only enhanced technician skill sets but also significantly consolidated resources, improving overall operational efficiency and effectiveness.
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  • Avaya Global Services
    Sr. Manager Planning & Development
    Avaya Global Services Jul 2009 - Dec 2009
    Morristown, New Jersey, Us
    Enhanced field operations in Frankfurt, Germany, through realignment of personnel and equipment, optimizing resource utilization.Accomplishments:• Achieved a 15% ($700K) reduction in operational costs through strategic realignment of personnel and optimization of equipment inventory.
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  • Avaya Global Services
    Sr. Manager Pmo
    Avaya Global Services Jan 2009 - Jul 2009
    Morristown, New Jersey, Us
    Led a high-performing team of Project Managers dedicated to serving premier telecom entities (AT&T, Verizon, Qwest, T-Mobile, British Telecom), instrumental in driving $24M in annual revenue.Accomplishments:• Successfully handled executive (C-Level) escalations, ensuring their resolution to positive outcomes.
    View
  • Avaya Global Services
    Southeast Region Services Director
    Avaya Global Services Jul 2006 - Jul 2009
    Morristown, New Jersey, Us
    Spearheaded a 220+ member field services team across nine states, enhancing coordination among CWA technicians, engineers, and project managers.Accomplishments:• Efficiently managed an $80M revenue portfolio, implementing strategies that slashed operational expenses by $14.5M annually.
    View
  • Avaya Global Services
    Alabama Field Service Manager
    Avaya Global Services Jul 2004 - Jul 2006
    Morristown, New Jersey, Us
    Directed a 16-member CWA technician team performing enterprise level telecommunication equipment repair, upgrades and new installation.Accomplishments: • Delivered operational efficiencies that yielded $2M in annual cost savings.
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  • Sba Broadband Services
    Operations Director
    Sba Broadband Services Jan 2003 - Jun 2004
    Boca Raton, Florida, Us
    In my role as Operations Director I took ownership of the organization while leading a Technical Services team in delivery of multiple microwave backbone networks, aggressively managing operational costs to achieve profitabilty. Accomplishments:• Achieved near-zero punch-list items post installation, test and turn-up of Alcatel-Lucent microwave solutions through strict adherence to Telcordia GR-1275 and Alcatel standards.• Streamlined operational processes increasing project gross margins by over 10%.
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  • Sba Broadband Services
    Implementation Project Manager
    Sba Broadband Services Jan 2001 - Jan 2003
    Boca Raton, Florida, Us
    As Implementation Project Manager I directed RFP responses, delivered technical training, and provided field support for implementations, while overseeing and directing the launch, installation and administration of the HP OpenView Network Management System.Accomplishments:• Secured and led Alcatel-Lucent microwave projects worth over $1M within a year.• Key contributor to the ISO 9000 certification process, developing and implementing documentation.
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  • Paging Network Inc
    District System Manager, Al/Tn/Ga
    Paging Network Inc Jul 1994 - Dec 2000
    Transitioning from a technical supervisory role into management of a start-up operation, I led led a multi-state field operations team, overseeing field technicians, FCC license coordinators, site-acquisition specialists, vendors and tower crews, in the installation, test and turn-up of state-wide communications (paging) networks.Accomplishments:• Key contributor to network backbone and RF network design activities.• Identified, leased, constructed, and turned-up 52 sites and 3 switch facilities on time and within budget.
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  • Pre: 1994
    Additional Experience
    Pre: 1994 Oct 1984 - Jul 1994
    PageNet: Lead System Technician / Technical SupervisorDial Page: Network TechnicianMotorola Communication & Engineering: Two-Way, Cellular and System TechnicianUnited States Air Force: Aircraft Control and Warning Radar SpecialistMotorola Service Station: Two-Way Technician

Chris Mosley Skills

Telecommunications Wireless Vendor Management Process Improvement Management Networking Leadership Managed Services Voip Project Management Outsourcing Telephony Network Design Ip Start Ups Operations Management Sales Operations Customer Satisfaction Business Analysis Integration Business Process Cross Functional Team Leadership Mobile Devices Wireless Networking Switches Ethernet Change Management Training Troubleshooting Team Leadership Strategy Unified Communications Contract Negotiation Broadband Problem Solving Fiber Optics Analysis Enterprise Software Customer Experience Service Delivery Project Planning Planning Technical Support People Management Avaya Technologies Strategic Planning Business Strategy Program Management Customer Retention Mpls

Chris Mosley Education Details

  • Auburn University Harbert College Of Business
    Auburn University Harbert College Of Business
    Business Analytics
  • Faulkner University
    Faulkner University
    Bachelor Of Business Administration - Bba

Frequently Asked Questions about Chris Mosley

What company does Chris Mosley work for?

Chris Mosley works for Adtran

What is Chris Mosley's role at the current company?

Chris Mosley's current role is Sr. Director, Services Business Management and Director, Strategic Services.

What is Chris Mosley's email address?

Chris Mosley's email address is ch****@****att.net

What is Chris Mosley's direct phone number?

Chris Mosley's direct phone number is +120542*****

What schools did Chris Mosley attend?

Chris Mosley attended Auburn University Harbert College Of Business, Faulkner University.

What are some of Chris Mosley's interests?

Chris Mosley has interest in Collecting Antiques, Exercise, Green Building, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts, Food.

What skills is Chris Mosley known for?

Chris Mosley has skills like Telecommunications, Wireless, Vendor Management, Process Improvement, Management, Networking, Leadership, Managed Services, Voip, Project Management, Outsourcing, Telephony.

Who are Chris Mosley's colleagues?

Chris Mosley's colleagues are David Praeger, Jaroslaw Majka, Kirk Work, Phyllis Howard, Matt Coons, Bartosz Wojewódka, Hayden Berretta.

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