An experienced professional in a global managed IT services and telecoms environment with expertise in project management and delivery, service delivery, service transition, service assurance, and enterprise IT operations. Demonstrable success in delivering complex projects and service improvements using a structured approach in a complex distributed environment through periods of business transformation and change.Detailed knowledge and extensive practical experience of ITIL processes and supporting ITSM toolsets, with specific expertise in incident, problem, change, configuration, event, capacity and service level management, and the interlocks between tools.Significant experience in international project and team management, including off-shore, outsourced, and third-party resources. Professional, flexible and enthusiastic, with a positive attitude, and a systematic and collaborative approach.