Preparing the team daily to deliver exceptional customer experiences and a refined customer journey. Partnering with our wider leadership team with day-to-day responsibilities and ensure operational readiness and sustainability, in addition to driving the team forward with key performance metrics.I actively connect with team members ensuring everyone is equipped with the support, tools, resources, and strategies they need to curate exceptional customer interactions, alongside having a great employee experience. Developing effective strategies with the wider leadership to increase access to our customers, reduce customer wait times, and meet customer demand.Review and assess store reporting and customer feedback daily to make adjustments, recognise successes and find opportunities for improvement in key areas in the Shopping Experience

Inspiring our sales team to produce the very best customer journey possible, delivering incredible results and a leading customer experience. Coaching and developing individuals to offer all of Apple to our customers in busy and dynamic environment, whilst maintaining a supportive and enjoyable employee experience.Working with our team to create ownership opportunities for customers on the sales floor, guide the talent that provides technical support and training, while working in partnership with the business team. Additionally, overseeing operations such as inventory and visual merchandising.

In my spare time I run a high quality clothing brand with a few friends called Mosphaiti. We use the best quality garments and have a range of T shirts, caps, beanies and accessories. Mosphaiti formed in 2013 and launched on the 7th of July. We focuses on simple and clean designs and a portion of our profits are donated to the Multiple Sclerosis Society. Visit us at www.mosphaiti.com

Extensive track record of top performing sales and customer experience results maintained over extended periods of time. Mastery of Apple services and products as well as third-party solutions across different industries and fields, for personal, business, educational, and creative professional use.Knowledge of business solutions and industry trends.Early adopter of Apple technology and personal promoter of all we have to offer our customers. As a Pro I partnered closely with store leadership, Global Retail Support, and peers within and beyond my market. Contributing to success across all store areas and flexing appropriately to meet business needs.The first to identify emerging technology and consumer trends and share how the team can use those insights to develop new sales opportunities and maintain technology industry knowledge and macro-movements within verticals to anticipate how technology can be utilised.Developing the rest of the entire team to ensure knowledge is in the best place possible to serve our customers where they need us.

As an Expert I introduced people to the exciting world of Apple, had meaningful interactions, offering customised solutions and turning curious visitors into loyal customers. With a deep understanding of Apple products, hardware, software and services, I also spent time mentoring team members in all areas of the store as well as and serving as a role model for sales.A leader in product sales with a high drive for results to achieve key performance metrics

Managing all areas of store preservation and operations. From in store systems, hardware and payment devices to liaising with offsite vendors and planning works to keep the store in an excellent condition.Planning and organising events and multiple contractors at onceTeam scheduling and running of visual merchandising changes for the entire store.

I have a drive for results in all of our key measurable areas and have a talent at creating owners and finding them the right solution.I have excellent revenue results, as well as a very wide operational understanding, not being afraid to be the first to tackle something as to which there is no guide for, nor a simple outcome

Christmas work whilst i was at university at a very busy retailer who experience massive demand at christmas. Although it was seasonal work, i drove high sales volumes and revenue in an industry i had a social interest in.