Adam M. Email & Phone Number

Overland Park, Ks, Us

Kansas, United States

Olathe, Kansas

I manage the best and most talented IT Department in Kansas City. We support and maintain a vastly successful global eDiscovery services firm with multiple data centers and a large customer base. I have extensive experience in VMware vSphere as well as EMC Storage. I support multiple large Microsoft Active Directory domains in a business that processes over 10TB of data per week. My IT department centralizes around superior customer service and profound communication to ensure the business runs smoothly and makes the most out of the technology available.

Manage a global team of technicians and engineers who support Iris internal employees as well as managed service customers. Work with hardware vendors to continue infrastructure scale and proper design.

Manage and maintain VCE vBlock system in a multi tenant environment. Design and deploy customer environments for eDiscovery processing and review. EMC Isilon, EMC VNX, VMware, Windows, Managed Services.

Maintains day to day business operations at Iris. Solve technical problems with end users as well a server infrastructure. Windows and VMware.

Promoted to Operations support (Domain Admin) Dell Certified since January 2009 Macintosh Support VMware Vsphere 4 and 5 implementationSetup and Maintain Help Desk Software and Asset Manager (Numara) Setup and monitor HP Insight Manager Responsible for data backup procedures (Symantec Backup EXEC)

Answering faculty, staff, and student inquiries regarding computer software and hardware issues. Provide technical support for DeVry University centers across the Midwest region using WAN resources and Remote Administration.

Quickly assessed, troubleshot, and resolved computer technical issues related to insurance producer licensing applications. Responded to customer inquiries over phone, email, and voice mail.

Worked directly with customers to identify and resolve billing issues Performed first call resolution Provided over the phone sales of wireless handsets and features on a commission basis

Bachelors Of Science - Technical Management, Windows Server Administration, Routing And Switching, Business Management, Project Management

Management Information Systems And Services