Senior Program Manager - Value Creation Office
Current1. Successfully led and implemented project management processes for high-profile events in the entertainment and tourism industries, generating millions of SAR in revenue for the company (e.g., Formula 1 and a Red Sea Film Festival). These projects achieved a double-digit increase in brand awareness and a significant rise in customer satisfaction scores.2. Spearheaded a successful joint venture initiative with a key partner, securing a substantial contract worth tens of millions of SAR to manage central warehouses for a prestigious organization. This joint venture led to a percentage increase (20%+) in operational efficiency and a reduction in storage and transportation costs.3. Directed a major transformation project for a leading travel and hospitality company. This project led to a substantial contract increase in the tens of millions of SAR for passenger experience management and resulted in securing ACI accreditation for a major international airport. The project achieved a measurable improvement in passenger satisfaction metrics and a reduction in passenger wait times.4. Developed and implemented a project framework for a quality control team, leading to the collection of a massive dataset including thousands of passenger surveys and tens of thousands of wait and processing time measurements. This initiative significantly improved passenger experience and provided valuable data-driven insights for informed decision-making. The data collection resulted in a clear understanding of passenger pain points and enabled the company to implement targeted improvements to enhance the overall travel experience.