Booking.com:Traveler review awards for achieving 8.9.SALT overall experience: 92.3SALT overall service: 94.3Booking.com:Traveler review awards for achieving 9Lead 2.1: Virtual Leadership Development Series with HarvardHilton Honors Appreciation: 86.2Feel Welcomed: 98.62021 recommended on HolidayCheck.Holiday check: 2021 special award for being one of the most popular hotels worldwide.2021 Tripadvisor Travellers' Choice.TripAdvisor: 7th out 77 hotels.Q4 Problem Resolution: Exceeded+Met Expectations Award Winner.Top Hotel Award 2021

2017 EMEA Hospitality Award of Excellence.2017 Sunny heart award for being one of the top 3 hotels in Marsa Alam.2017 Starway tourism awards for being Top 100 world best hotels.2018 zoover 9.62018 Make it right - Highest SALT Europe, Middle East& Africa.

Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular guests and VIP GuestsComplete Night Audit duties efficiently and effectivelyMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Early staff / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team’s training and development effortsAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct annual and mid-year Appraisals with Team MembersConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssist other departments, as necessary

To be the main point of guest contact 24 hours.To provide a personal service to all guests, fully aware and following the hotel standards and procedure ensuring that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.To be an ambassador of the Front Office and hotel, in and outside the work place.To oversee the Front office operations, including the Hotel Lobby, reception, Concierge, CID, Business Center, Guest Service Center, Arrival center, Villas, and to personally supervise the above in the designated supervisor's absence.Monitor all arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honored, or dealt with as quickly and smoothly as possible.Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.Ensure all associates are up to date with current facts of the hotel products and services including room types, rates, recreation and facilities, food and beverage outlets, and spa and wellness center.

Supervise reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Supervise accurate and efficient Reception operations including check in/out proceduresSupport Team Members in handling Guest requests and enquires to ensure a positive outcomeEnsure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departmentsEnsure a consistent, high level of customer serviceBrief your team on any events or VIP guests in the hotel that dayDrive sales revenues and promote hotel services and facilities for up-selling opportunitiesUnderstand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamworkEnsure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their dutiesDemonstrate positive leadership characteristics to inspire Team Members to meet and exceed standardsAct in accordance with the front of house equipment and the property management systemsConduct training programs on an ongoing basisCarry out shift handovers and brief team members as requiredFollow company brand standardsAssist other departments, as necessary, and maintain good working relationships with hotel Team MembersStaying true to our Vision, Mission, and Value remains a beacon of innovation, quality, and success. This continued

• Receive shift, hand over from the previous shift• Review log book and trace file, ensure that each event has an open group master on ONQ PM.• Check view totals (occupancy, arrivals, departure, SALT) and room type availability of the day • Print down times and special needs report for tomorrow Check lost posting house account and follow up on any charges • Print and action the Trace report• Check yesterday’s no shows, allocated guest and pre-registered guests• Check for any VIP arrivals for tomorrow.• Ensure that telephone resale extension have been enabled • Allocate rooms for H HONOR and VIP guests as well as guests with any special requests • Allocate rooms for group arrivals, ensure that F.D.A has printed registration cards and prepared the keys if rooms are ready • Review tomorrow arrivals and check for any duplicates • Ensure that all direct bill arrival have pack up and attached to registrations card • Check discrepancy and follow up with any difference • Check due outs and if there is any rooms lift on the system • Check and follow up with all non guaranteed reservation • Check the rate and rate override reports• Perform quality of control check on registration cards for all arrival • Ensure that all registration cards for all departure guests are out of the bucket • Check meal request and follow up with F.D.A on wake up calls • Tidy up and fill in the stationary • Maintain the cleanness of front desk and back area • f up on online booking and advanced purchase.• Prepare for night run. Ensure that all cahiers are closed, nothing left on lost posting house account, • Pause interfaces and run the night.• Close all direct pill rooms and release trace of due outs • Print room guest statistics and country statistics report• Print down time after night run and closing C/L• Review the SALT and print guest satisfaction and new responses • Prepare daily brief report

To provide a personal service to all guests, fully aware and following the hotel standards and procedure ensuring that all guests receive a warm welcome and that they enjoy their stay .