Chris Moss Email & Phone Number

Brisbane, Australia

Brisbane, Australia

Key Responsibilities• Resource Management • Service Delivery Management• Handling critical incidents and fault resolution in the Data Centres• After Hours Call Centre Manager• Monitoring events/alert for applications, Unix/Windows servers, Storage & backup and network devices• Track and report on various Data Centre metrics. Produce monthly management reports and graphs

Nathan

Responsible for the Management of the Universities Data Centres and TERs on 5 campuses to the highest level of security, reliability, availability, and serviceability. Ensuring the University Data Centers and TERs are operating efficiently and are effectively supporting client requirements and where applicable meeting Service Level Agreements. Plan design, develop and manage appropriate processes to ensure best practice in the areas of capacity, availability and continuity of the data centre infrastructure.Participate in the preparation of budgets associated with the supply, maintenance and testing of facilities provided.Lead and participate in project and operational teams.

Brisbane, Australia

Brisbane, Australia

Eagle Farm, Brisbane

• Data Centre Manager for 3 Brisbane based Data Centre and 16 points of presence across Australia • Manager of the Data Centre Operations team in an ICT environment• Manager of work flow for operational, support, security staff and contractors across iseek‘s Data Centre's and commercial facilities• Develop WHS policies and procedures for work sites and contractors• Coordination of customer requests, capacity and availability reporting, access control, logistics and business continuity• Ensuring ICT delivery teams are delivering services and projects on time and as required• Multiple reports across various geographic locations• Provide recommendations and advice to executive management• Provide daily operational, incident and problem management for internal systems• Internal and third-party contractor risk assessment, safe work method statement preparation and review• Facilitate ongoing process and systems improvement and associated documentation• Actively drive the recruitment for new team members, as required• Investigate, review and recommend operation’s budgetary requirements• Manage multiple vendor hardware and software relationships including support and service arrangements• General building maintenance and fit out projects across all iseek facilities• Ongoing Monitoring and Audit of core infrastructure and services• On-board new colocation customers• Supervise, motivate, roster and report on operations staff• Oversee the day-to-day operations of the team, providing ongoing direction, development and mentoring• Harness individuals/team to meet organisational, team and individual objectives• Oversee, in conjunction with Facilities Engineering team the Data Centre environmentals (i.e. UPS’, Air Handling Units, Chiller plants, Generators, Vesda systems, Building Management Systems (BMS), room security systems, electrical and mechanical connections)

• Data Centre Manager for CUA’s internal IT • Facility Manager for CUA’s 4 Data Centre – Brisbane, Sydney, Melbourne & Disaster Recovery site• Facilities Manager for all infrastructure, environmentals (i.e. UPS, Air Conditioning systems, Vesda systems, room security systems, electrical and mechanical connections) • Manager of the Computer Operations Management team in an ICT environment• Manage and administer CUA Mainframe operating environments including - systems, processes and services• Provide a high level of support and expertise for Data Centre Operations including purchasing, development and ongoing maintenance of hardware and software• Daily operational management of CUA IT team• Ensuring ICT delivery teams are delivering services and projects as required• Multiple reports across various geographic locations• Operational responsibility for all CUA’s Computer Operational Team and Data Centres• Provide recommendations and advice on key infrastructure improvements and maintenance for executive management• Provide daily operational, incident and problem management for internal systems• Team management• Facilitate ongoing process and systems improvement and associated documentation• Run the change advisory board (CAB) for internal systems, applications, and data centres• Actively drive the recruitment for new team members, as required• Investigate, review and recommend operation’s budgetary requirements• Manage multiple vendor hardware and software relationships including support and service arrangements• Manage and administer CUA’s Disaster Recovery site • Manage CUA’s Disaster Recovery testing program• Knowledge and experience in organising and maintaining a Disaster Recovery Data Centre• Knowledge and experience in planning, coordinating and supervising Data Recovery testing• Knowledge and experience in preparing Disaster Recovery plans and strategies• Manage Business Continuity Plan testing and development