Mostafa Abdel-Malek Email and Phone Number
Bevatel CTO / Manage and mentor a team of engineers, developers, and Product Team.Experienced VoIP Engineer with a proven track record of delivering high-quality, reliable, and efficient VoIP services utilizing DevOps methodologies and tools for infrastructure automation, monitoring, WebRTC technique and scaling.Possessing in-depth knowledge and hands-on expertise in Asterisk, OpenSIPs, Freeswitch ,Cisco call manager as well as Class 4/5 Switch development.Implementation of SIP-to-SMPP ,SMPP-to-SIP message conversion , Chatbot to VOIP integration, FOIP and SMS using OpenSIPS and Asterisk.Asterisk Agi coding using PHP.Proven expertise in analyzing and troubleshooting SIP packets and media streams to resolve call setup, signaling, and media-related issues.Extensive experience in writing Asterisk dial plans using Python AGI, enhancing flexibility and functionality in call handling and automation.Skilled in the design, implementation, and maintenance of VoIP systems and solutions, with a keen ability to troubleshoot and resolve VoIP-related issues.Extensive experience in writing Asterisk dial plans using AGI, enhancing flexibility and functionality in call handling and automation. additionally, Proficient in opens-source Contact Center Solutions such as FreePBX and FusionPBX.Proficient in Linux administration, including extensive experience with various Linux distributions and services such as Apache, Nginx, MySQL.Adept in optimizing system performance and security, and experienced in utilizing DevOps practices such as Docker, Jenkins, and Kubernetes for automated deployment and scaling of VoIP infrastructure.Familiar with cloud-based solutions and have experience with Amazon Web Services (AWS).Expertise in writing Bash and Python scripts and APIs, Skilled in designing, developing, and implementing scripts to automate and streamline processes.Manage and deploy unified communication solutions to ensure smooth integration of telephony and communication systems.Oversee the configuration, implementation, and support of unified communication platforms.Ensure seamless operation and troubleshooting of communication systems such as VoIP, MS Teams.
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Operations ManagerBevatel Jan 2021 - PresentCapital Governorate, Bahrain Head of IT team. Contact center solutions design, configuration and third-party integration. Make important policy, planning, and strategy decisions. Assist HR with recruiting when necessary. Support worker communication with the management team. Amazon AWS setting up, maintaining, and evolving the company servers. Website SEO development to gain the most organic and paid traffic, in addition to use Google Analytics/ Adwords tools. Hiring, training, coaching, and leading call center representatives as they provide support for customers. Company Servers structure, maintaining, creating user accounts, carrying out backup
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Operations ManagerBavaya Unified Advanced Solutions Dec 2018 - PresentBahrainHead of IT operations.
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Voice Network EngineerSahab Technology Sep 2010 - Present• The Company internal Call center server live monitoring and monthly reporting.• Customers database validation, management, monitoring on OpenSIPS Billing system.• IP PBX systems projects design and on-premises installation.• MySQL database design according to projects requirements.• Installation, Configuration, Support of Asterisk base servers. Making IVR diagram, Dialplan Architecture Designing, Installing, configuration and testing of Asterisk base applications.• SIP firewall rules.• Xontel products development, hardware/software checking and bugs fixing.• International calls terminations routing in terms of cost and connectivity.• Troubleshooting complex daily routine issues related to LAN, WAN, IP phone and security systems, and applications to identify and correct malfunctions and other operational problems.• Creating site-to-site VPN solution for IP PBX projects with multiple offices using single OpenVPN server. -
Sr. Voice Network EngineerSahab Technology Feb 2010 - 2016BahrainResponsible of all the below telecom services and activities:• Telephone System• e-Fax Service• Voice Mail System• Unified Communication Services• Conference Bridge• Call Centers• SIP Service• Global VoIP Network• Telecom Links• Internal Billing Application• Building Management Systems Integration with Telephone System• Security Intercom Units• Telecom Systems Updates and Upgrade• Dealing with Service Providers for all day-to-day telecom requests• Proposing Telecom and IT related solutions• Checking Telecom Services Invoices• Fixing IP camera in many projects with making the required study to find out the best location for the fixed cameras.• Responsible for monitoring & troubleshooting of VOIP calls. Analysis of the Dial-plan and Routing operations.• played a key role in production for XonTel family products for ip phones and pbx hardware and soft switch.• Protocol level trouble shooting of voice links including both SIP and IAX protocols.• Hands-on experience on VPS, Freeswitch, Cisco CUCM, CME, Unity Connection, Cisco IM & Presence, Voice Gateways, SRST, CCX.• Hands-on experience on Cisco BE6000.
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Network EngineerMinistry Of Health - Bahrain Aug 2018 - Nov 2018Bahrain -
Noc EngineerZajil Telecom Aug 2016 - 2018Bahrain- A network engineer with the necessary drive and determination needed to resolve complex networking issues. - Troubleshooting customer complaints for internet and Data services regardless the media (ADSL, SHDSL, Fiber, ISDN , Leased Lines & Wireless).- Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE.- Opening & following up trouble tickets (Resolving, Halting & Closing) & escalate to L-2/3 if needed. - Dealing with different kinds of routers on daily basis such Cisco (800, 1800, SOHO97,6260 , 3800, 7000) series & Switch’s such (3750, 2950), MALC and New Paradyne Routers as a DSLAM.- Familiar with monitoring tools, and extract customer link utilization graph to check out the link usage for some periods in some cases.-Supporting and troubleshooting all other customer network services remotely like DNS, DHCP, Mail servers, VPN, web servers etc.-Deploying and working with the Field Technician for any appropriate problems. - Following up with last-mile providers in case of Zajil International links.Technologies in concern:-Routing : BGP, MPLS, MPLS VPN, OSPF, RIP,EIGRP (Some IS-IS,IPv6, and Multicast)-WAN : SONET backbone, Oc3, T3, T1/E1,DS3,STMxN,SDH,Frame Relay, and ATM-Redundancy : HSRP/VRRP, EthChannel.-LAN : VLAN, QinQ (802.1ad), STP, VTP, DHCP, NAT. -
Voip System EngineerGulfsip Technology Feb 2010 - Sep 2010Company InformationDevelopment of SIP-based communication solutions, hardware and software.; Call center and DID servers monitoring and maintenance.Checking our billing system for customer's information problems and solving it.Telephony systems projects design and installation (PBX systems with IP phones and other solutions).Contacting world PBX and IP phones manufacturing companies for new solutions and technical issues.Asterisk PBX development.
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Voip EngineerGulfsip Feb 2009 - Jan 2010•Call centerTechnical Support• Upgrading GULFSIP System Capacity using OpenSIPs SIP Server platform, to be able to handle more than 60,000 Users with 3500 concurrent calls as 1st phase, then it will be upgraded to 120,000 users and more…• Design and installation of VoIP Telephony projects for small and medium size IP PBX Systems.• Design and implementation of GULFSIP telephony Services IVR System (Call FWD, DND, V-Mail...)• Preparing Performance Reports for GULFSIP VoIP network, with all KPI (Key Performance Index) measurements.
Mostafa Abdel-Malek Skills
Mostafa Abdel-Malek Education Details
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Communications And Electronics
Frequently Asked Questions about Mostafa Abdel-Malek
What company does Mostafa Abdel-Malek work for?
Mostafa Abdel-Malek works for Bevatel
What is Mostafa Abdel-Malek's role at the current company?
Mostafa Abdel-Malek's current role is Operations Manager at Bevatel | Senior VOIP Engineer | Member of SCE.
What schools did Mostafa Abdel-Malek attend?
Mostafa Abdel-Malek attended Alexandria University, Alexandria University.
What are some of Mostafa Abdel-Malek's interests?
Mostafa Abdel-Malek has interest in Politics, Science And Technology, Economic Empowerment.
What skills is Mostafa Abdel-Malek known for?
Mostafa Abdel-Malek has skills like Voip, Sip, Telephony, Ccna, Servers, Asterisk, Telecommunications, Ip, Ccnp, Routers, Ip Pbx, Cisco Technologies.
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