Respond to L2 technical support calls and expediently resolve trouble tickets. Undertake major roles in various network design and implementation projects including design and implement complete data center networks, Cisco Unified Communications solutions, and application load balancing solutions. Develop various projects’ documents such as Scope of Work, Low Level Design, Network Implementation Plan and Network Ready for Use Test documents.Key Contributions:o Committed to delivering an outstanding technical support services that increased customer satisfaction and increased support contracts renewal rate.o Designed solid network solutions that helped organizations to quickly adopt appropriate new technologies that enhance business productivity and enable them to stay ahead of the competition.o Provided superior professional and consultancy services, which helped organizations keep pace with evolving changes in business environment and meet future challenges and opportunities.o Ensure customers' expectations are met in a timely manner.o Deploy, configure, and maintain network security measures, routing, and access control devices.o Maintaining documentation and training material for support services.Upgraded hardware and software on routine bases for network infrastructure.o Performing preventive maintenance for all sites that has been assigned.o Involved in Pre-sales design finalization with the Sales team and the customer.o Performing site surveys.o Effectively implemented PMO methodologies and procedures to manage several implementation projects and provided superior customer care, developed project plans, coordinated resources and managed performance

Associating with KNPC in a big project for replacing their systems with new hardware configuration to support the new Windows VISTA

Access Network Operation Involved the following activities; oInstallation and configuration of DIDs & PRIs systems. oParticipate in access equipments maintenance processes. oTroubleshooting cabling systems problems. oPerform pre configuration of network elements oCoordination with Telecom Egypt on related activities.

oSetup users accounts on NT environment & including TACAS+ AAA & mailing creation. oTroubleshooting & Resolve Internet connections problems. oResolve Hardware problems especially modem. oSupporting the Internet's Software confusion. oSetup and Resolving Windows operating systems problem.

Main Responsibilities oLeased Lines including ; Planning & Implementing & Troubleshooting & Maintaining.